The Southern Arizona VA Healthcare System (SAVAHCS) is recruiting for a Program Support Assistant (PSA) located in the Office of the Chief of Social Work Service (SWS). The PSA provides administrative and technical support to the Chief of Social Work (CSW) and Assistant Chief of Social Work (ACSW). The PSA must have good communication skills and under limited supervision manages front office operations ensuring the main phone line is answered during business hours.

Duties

This position requires the PSA to serve as a recipient and point person for questions regarding the Social Work Service, including Veteran eligibility, enrollment, vesting, catchment area and reporting procedures. The PSA works closely with the Chief and Assistant Chief of SW, providing predominately administrative support by maintaining office records, compiles data information for reports, tracks suspense's prepares for meetings, coordinates schedules, tracks correspondence, and provides information to veterans and families about the Social Work Services. The incumbent obtains any relevant HIPPA clearances to allow transmittal of facility data to the VISN 22 or VACO for trending and quality assurance purposes, including transmission of the data following cyber security requirements as applicable. The PSA supports office practices, principles, and procedures, and adheres to all SAVAHCS and VACO policies and regulations. The PSA performs functions with accuracy of spelling, grammar, and punctuation in corresponding both orally and in writing. This PSA independently plans, develops, maintains and reviews service data collection methodologies, records and techniques; prepares corrective action plans and makes appropriate recommendations for improvements in data collection/maintenance and work flow processes. The incumbent searches, gathers, collects, retrieves, extracts, compiles and/or displays reporting statistical data. The incumbent participates in monitoring and managing evaluation forms and follows up on action items with appropriate staff members independently. The PSA possesses advanced computer skills (e.g., word processing, CPRS, VISTA, VATAS, Excel, Access, PATS, etc.) and communication tools such as MS Outlook and VA Pulse. PSA will work with SAIL data and display the data in graphic representation. Tracks and maintains a database for all SW across the SAVAHCS footprint relating to Scopes of Practice, and social work interns assigned throughout SAVAHCS with monthly updates and bi-annual reports. Supports Quality Management Goals and on-going monthly chart reviews. The PSA will track service line trainings and will complete all required trainings in TMS in a timely manner, and attend other mandatory trainings assigned. Will complete training in TMS related to VATAS, time keeping, and time certification. He or she will be expected to perform these duties as required by the supervisor, Chief or Assistant Chief of Social Work. Maintains necessary records, files and publications for the SW Service line, including ordering and monitoring supplies and equipment. The PSA answers questions concerning policies and procedures related to support/office services and new projects, requests, and shifts in priorities and commitments. Schedules space, participants, time, etc., for conferences and meetings, assists in preparation of agenda and any handout material required; records and transcribes minutes and maintains files for future references; notifies service supervisors when matters discussed or decisions made in meetings will affect them. Serves in a liaison capacity between the AO, social workers, CSW and the ACSW, SW supervisors in the service line, other staff as needed at the CBOC sites as well as with other service lines where social workers are assigned. Schedules and tracks staff training as directed by CSW and ACSW. Works independently and directly with staff and payroll clerks in Fiscal Service for completion of daily timekeeping. Monitors clinical coverage for leave and absences of providers, canceling clinics, and inputs electronic work orders for Facility Management Service and OI&T action. Receives incoming telephone calls, determines identity of caller, nature of call and appropriate distribution of the call; answers inquiries from other employees/or the public seeking information relative to medical and administrative matters. Work Schedule: Monday - Friday, 7:30 am - 4:00 pm Position Description Title/PD#: Program Support Assistant (Temporary Not to exceed 2 Years)/PD12555O Physical Requirements: The work is sedentary. Typically, the employee may sit in a comfortable area to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers or books. No special physical demands are required to perform the work. The work environment involves everyday risks or discomforts and requires normal safety precautions typical of such places as meeting and training rooms, libraries, or commercial vehicles. The work area is adequately lighted, heated, and ventilated. Primarily, work is performed in an office, but errands are required, daily, to other departments and services through the medical center.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing a variety of administrative and support type duties in such areas as administration, budget, records and files management, property accountability and reports. Monitor/track credentials and licensing requirements for professional staff assigned to Home Based Primary Care, revises, analyzes and evaluates the accomplishments of various office administrative functions, such as records management, reports control, forms control and administrative standard operating procedures. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Tucson VA Medical Center 3601 South Sixth Avenue Tucson, AZ 85723 US
• Name: Eileen Barreras
• Phone: 602 277-5551 X1347
• Email: [email protected]