As a Service Integration Specialist within the Office of the Chief Information Officer (OCIO) at Glenn Research Center (GRC), you will be responsible for assessing Information Technology (IT) requirements for customers and will interpret those requirements to deliver services and capabilities to GRC mission and mission support customers. You will be part of a team of highly skilled specialists working collaboratively to integrate IT capabilities and provide solutions to complex scenarios.

Duties

Coordinate with GRC OCIO stakeholders and customers to ensure that the organization's IT-related needs are captured and implemented effectively, enhancing collaboration and increasing productivity. Coordinate, elicit, and develop customer requirements for IT collaboration and hybrid conference rooms and event spaces. Determine technology and facilities most conducive to successful performance. Perform technical oversight for the execution of IT requirements for conference rooms and collaboration rooms. Provide subject-matter expertise and consultation for OCIO delivered services to the GRC community. Develop and/or conduct training (including written documentation) to inform users on operational requirements of OCIO delivered services and capabilities. Coordinate and integrate with existing OCIO enterprise, local service providers, and contractor teams to ensure technology and services are delivered successfully to customers while providing the appropriate level of capabilities. Perform evaluations and troubleshooting of activities across the Center related to customer requirements for OCIO delivered services. Ensure solutions and preventative and corrective actions are provided and implemented. Address incidents and problems in response to customer requirements or inquiries. Work with OCIO service providers and GRC facilities to implement workarounds, restore operations, analyze problems, develop recommendations, and implement changes. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Working with customers throughout the IT lifecycle to elicit and develop requirements and solutions which ensure compliance and/or deliver services; Collaborating cross-organizationally to establish and execute IT initiatives and projects that support organizational goals; and Providing technical oversight for the execution of IT requirements, such as for collaboration products and services including hybrid meeting and event technologies. AND You MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Glenn Research Center 21000 Brookpark Rd Cleveland, OH 44135 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]