Who may apply: All U.S. Citizens Position is located in: Info & Tech Directorate, Infrastructure Services, Infrastructure Local Support, LST #2 - ZTDCB Applicants on Cleveland list may be considered for positions in Bratenahl. This announcement may be used to fill positions on other teams in I&T Directorate. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.

Duties

Leads a team of IT Specialists; provides expert level customer support in the planning and delivery of IT services including the receipt, acceptance, configuration, installation, and movement of all personal computers and equipment across the agency. Remediate security vulnerabilities and applying Microsoft patches on workstations and servers in accordance with prescribed policies and procedures across the agency. Create and manage user accounts within Active Directory, and Manage individual and group Office365 email accounts, CAC certificates, distribution lists, security groups and shared folder permissions and rights. Evaluates and modifies standard practices of IT techniques required to meet complex challenges of hardware and software rollouts, imaging, standard configurations, anti-virus applications, patch management, group policies, and scripting. Provides ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures.

Requirements

• U.S. Citizenship or National
• Suitable for Federal Employment
• Registered for Selective Service (if applicable)
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements in 12 months.

Qualifications

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-12 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Providing customer support services, to include user management, installation, configuration mapping, troubleshooting, and customer assistance in response to customer's automated system requirements; supporting Microsoft Windows operating systems and Microsoft Office products in an Enterprise environment; installing and providing support for a Local Area Network (LAN), creating active directory accounts, distribution lists, security groups, permissions and using anti-virus software. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]