The position is located in the Division of Information Resource Management at the Phoenix Area Indian Health Service. Incumbent's work involves the planning and delivery of a wide variety of activities related to information technology (IT) network infrastructure and networked systems to ensure operation continuity, which includes switches, routers, servers, local and wide area networks. Performs other duties as assigned that are related to this position.

Duties

**This position is being announced concurrently under Delegated Examining Plan (DE) procedures. Please review vacancy announcement number IHS-25-PX-12631406-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.** Monitor network infrastructure and components, including all servers and workstations, and implement improvements to performance and security. Recommend, schedule, test, and validate deployment of patches, security updates, and other upgrades to servers, workstations, and network components to ensure network systems are up-to-date with the latest features and security fixes. Maintain and manage the Cisco VoIP and Call Manager systems, ensuring optimal performance and availability with Zero Downtime. Conduct training sessions to educate users on system features, best practices, and troubleshooting common problems with VTC Systems. Troubleshoot and provide solutions to customer requests for assistance in resolving complex hardware and software problems; identify and analyze problematic software and hardware trends that may require in-depth inquiry; research for possible solutions.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): This standard allows eligibility through meeting either the education requirements specified in the section titled Education OR the requirements specified in the section titled Experience. Education: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. And Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM REQUIREMENT(S): GS-9 Grade Level: Have (1) year of full-time specialized experience comparable in difficulty and responsibility to the GS-07 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: Integrate the VoIP systems with the existing Cisco network infrastructure, ensuring seamless communication and data flow and collaborate with network engineers to optimize network performance for VoIP traffic; Implement and maintain security measures to protect video teleconferencing sessions from unauthorized access and threats; Provide customer assistance and training for all IT Systems and applications utilized; Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations. -OR- Completed 2 full years of graduate education from an accredited or pre-accredited institution in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts). -OR- Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. -OR- A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-09 grade level (Must submit copy of transcripts). GS-11 Grade Level: Have (1) year of full-time specialized experience comparable in difficulty and responsibility to the GS-09 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: Experience with a wide variety of activities related to Information Technology (IT) network infrastructure and networked systems to ensure operation continuity, which can include switches, routers, servers, local and wide area networks; Maintain detailed documentation of system configurations, procedures, and changes; Configure and deploy Cisco VoIP systems and Call Manager servers as required; Collaborate with network engineers to optimize network performance for video traffic and ensure quality of service (QoS) settings are correctly applied; Use analytics to identify trends and areas for improvement, providing recommendations to enhance the overall video conferencing experience. -OR- Completed three (3) years of graduate education leading to a Ph. D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Must submit copy of transcripts). -OR- Completion of a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must Submit Transcripts) -OR- A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-11 grade level (Must submit copy of transcripts). SELECTIVE PLACEMENT FACTOR: This position requires possession of one of the following certifications: Cisco Certified Network Associate (CCNA) certification. Do you possess a current certification: Cisco Certified Network Associate (CCNA) certification. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Phoenix Area Indian Health Service 40 North Central Avenue Phoenix, AZ 85004 US
• Name: Phoenix Area IHS Human Resources
• Email: [email protected]