DCSA' s Office of the Chief Information Officer is looking for an Information Technology Specialist, Customer Support (CUSTSPT) to oversees the work of a multi-disciplinary staff of contractors. This job requires an individual with the ability to provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical information technology (IT) issues. Interested? Consider DCSA and be part of America's Gatekeeper Team!

Duties

As a INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) you will be responsible for the following duties: - Providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical information technology (IT) issues. - Providing functional and/or technical support to customers to ensure validation of requirements and delivery of Information Technology capabilities. - Conducting continuous performance measurements to ensure that Information Technology activities, processes, and/or hardware/software are achieving desired results. - Expressing information (for example, ideas or facts to individuals or groups effectively, considering the audience and nature of the information. - Coordinating and performing technical assessment and evaluation of requirement and acquisition requests submitted by technical and program stakeholders to confirm conformance with approved plans, program objectives, and policies as well as efficient use of assets.

Requirements

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): May be Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible, but is not a full time telework position. The incumbent will be required to report to the office on a routine basis.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.
• The incumbent will be required to obtain and maintain appropriate Information Technology/SecurityCertification equivalent to Information Assurance Management (IAM) Level I,
• The incumbent serves in the Information Technology PCD and will be required to obtain and maintain Level I acquisition workforce certification within two years of the appointment date.

Qualifications

This position has a Basic Requirement for the 2210: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. *NOTE: Failure to provide transcripts will result in you being rated ineligible for this position. The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: i.e. for professional positions or positions with a basic education requirement: http://main.opm.gov/policy-dataoversight/ classification-qualifications/general-schedule-qualification-standards/0100/foreign-affairs series- 0130/; i.e. for positions with no IOR: http://main.opm.gov/policy-dataoversight/ classification-qualifications/general-schedule-qualification-standards/0300/management and -program-analysis-series-0343/) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 12/18/2023 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GG/GS 13 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical information technology (IT) issues. Providing functional and/or technical support to customers to ensure validation of requirements and delivery of Information Technology capabilities. Conducting continuous performance measurements to ensure that Information Technology activities, processes, and/or hardware/software are achieving desired results. Expressing information (for example, ideas or facts to individuals or groups effectively, considering the audience and nature of the information. Coordinating and performing technical assessment and evaluation of requirement and acquisition requests submitted by technical and program stakeholders to confirm conformance with approved plans, program objectives, and policies as well as efficient use of assets. Specifically you will be evaluated on the following competencies: Information Technology Performance Assessment- Conduct continuous performance measurement to ensure that Information Technology activities, processes, and/or hardware/software are achieving desired results. Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Requirements Analysis- Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address Defense Counterintelligence and Security Agency 27130 Telegraph Road Quantico, VA 22134 US
• Name: DCSA Servicing Team
• Phone: 614-692-2886
• Email: [email protected]