This position is located in Information Technology Division- Phoenix, AZ and Los Angeles, CA. The selectee of this position serves as an Information Technology Specialist (System Administration/Customer Support). You will be responsible for the promulgation of policy, procedures, management and oversight, and provision of support services for all Information Resources (IR) management and Information Technology (IT) systems in the USMS.

Duties

As an Information Technology Specialist (System Administration/Customer Support) at the GS-2210-13 level, some of your typical work assignments may include: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements; Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources; Drafting written communication with a variety of subordinates, peers, and supervisors; and Facilitating oral communication with a variety of subordinates, peers, and supervisors. Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. https://www.justice.gov/jmd/page/file/1394116/dl?inline

Requirements

Qualifications

You may qualify at the GS-2210-13 level, if you fulfill the following qualifications: Basic Requirement: In order to qualify, applicants must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND In addition to the basic requirements above, you must meet the following specialized experience to be found minimally qualified for this position. Specialized Experience: Applicant must have at least one year (12-months) of full-time specialized experience equivalent to the GS-12 grade level in the Federal service performing duties related to: 1.) Planning, requirement identification, and coordinating the installation and operation of IT services and/or equipment within an office or organization; 2.) Participating on IT functionality teams to help with development, implementation and/or execution of specialized IT tasks or projects; 3.) Planning, developing, and implementing secure, cost-effective networking IT solutions for customers; and 4.) Assisting the facilitation of IT change control processes to ensure services are within budget and schedule. Physical Demands: The work is primarily sedentary with some slight physical effort, such as walking, bending, crouching, stooping, stretching, reaching, or similar activities; or lifting of moderately heavy items, such as computer, printer, desk top scanner may be required. No special physical demands are required to perform the work. Work Environment: The work is typically performed in an office setting. The work area is adequately lighted, heated, and ventilated. The work requires frequent travel, up to 33 percent of the time, to visit project sites and conduct customer services. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE CANNOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address US MARSHALS SERVICE INFORMATION TECHNOLOGY DIVISION ARLINGTON, VA 22202 US
• Name: HQ STAFFING
• Phone: 703-740-8105
• Email: [email protected]