Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Direct and supervise the emergency services communications operations in the Emergency Communications Center, Joint Base Lewis McChord (JBLM), WA (FLECC).

Duties

Direct, supervise and manage 24X7 operations with 2 subordinate shift supervisors. Manage the enhanced 911 system, and manages data for evidence and statistical purposes. Supervise first line repair of equipment based on circumstances. Maintain digital recording and call check systems, and retrieve and maintain digital files required for evidence or investigative purposes. Advise on issues of Dispatch Communications, to include review of completed emergency calls for quality of performance and needed improvements in communications procedures, upgrade of communications hardware/software to meet local needs, etc. Direct and supervise the receipt and effective evaluation of 911 emergency calls by dispatchers, to include installation Fire, Emergency Medical Services, Police, Commercial Intrusion Detection System and Transmitted Fire alarms. Supervise and direct emergency medical dispatching (EMD) assistance to callers with medical emergencies using the emergency medical dispatch systems of JBLM and the municipalities in the local region. Ensure employees initiate an immediate, appropriate, emergency response to include but not limited to how to perform Cardiopulmonary Resuscitation (CPR), the Heimlich maneuver, emergency childbirth, opening an airway and controlling bleeding.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work to support mission operations.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training.
• Must wear a uniform and maintain a high state of appearance and hygiene.
• This position requires to obtain and maintain the following certifications: Emergency Medical Dispatch System, Department of Defense Hazardous Materials Awareness, Fire Dispatch Certification, Law Enforcement Dispatch Certification.
• Additional certifications: and be Emergency Medical Dispatch QA Certification and the National Fire Danger Rating System Certification.
• All the certifications are required to be obtained within the first year of employment.
• This position requires to attend the Washington State Public Safety Dispatcher Training through the Washington State Criminal Justice Training Commission and Department of Defense Telecommunicator 1 and 2.
• The incumbent is responsible for attaining continuing dispatch and Intrusion Detection education requirements through in-service training that is offered locally.
• The incumbent must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: one year of specialized experience equivalent to at least the GS-11 grade level in the Federal service which includes: 1) Working with emergency services dispatch equipment; 2) Interpreting pertinent laws and regulations related to emergency calls and dispatching services; 3) Monitoring multiple types of emergency equipment simultaneously; and 4) Prepare and maintain reports and records relating to emergency responses. You will be evaluated on the basis of your level of competency in the following areas: First ResponseManaging Human ResourcesPlanning and EvaluatingPublic Safety and Security Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.

Contacts

• Address FU-W12KAA US ARMY IMCOM-USAG JBLM DO NOT MAIL Joint Base Lewis-McChord, WA 98433 US
• Name: Army Applicant Help Desk