As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding.Serves as the Customer Service Team Manager for the Customer Service Team (AJW-L210) within the FAA Logistics Center.

Duties

Directs the work of the Customer Service Representatives and the Customer Care Center. Work usually includes a mixture of routine and complex projects/programs based on the objectives of the Logistics Center and Technical Operations. Managerial duties typically affect employees and managers in more than one organizational unit/project/program, and include planning, communicating the organization's vision and objectives, setting priorities, assigning tasks and responsibilities, monitoring and evaluating performance, coaching and developing employee capabilities, approving leave, position selections, promotions, training, awards, taking or recommending corrective/disciplinary action as appropriate, hearing and resolving grievances, as appropriate.

Requirements

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents).
• Successful completion of a security investigation may be required.
• A one-year supervisory/managerial probationary period may be required.
• Please Review Required Documents & Additional Information.

Qualifications

To qualify for this position at the FV-J (FG/GS-14/15) level, you must demonstrate in your application that you possess at least one (1) year of specialized experience equivalent to the next lower level, FV-I (FG/GS-13). Specialized experienceis experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.Specialized Experience: Experience providing leadership in the development, organization, implementation, measurement, evaluation and negotiation of customer service programs; budget planning to include projecting short-term and long-term future needs and justifying resource requirements; review and evaluation of customer service activities; experience with unique tracking codes to the declared disaster; ordering of disaster recovery materials and supplies; coordinates the staging and shipment of materials and supplies.Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of this vacancy announcement.

Education

Information Regarding KSAs: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each Knowledge, Skill and Abilities, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and other factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Contacts

• Address Federal Aviation Administration AAC Regional HR Services Branch 6500 S. Macarthur Blvd, HQ Room 155 AHF-S210 Oklahoma City, OK 73169 US
• Name: Wes Gurley
• Phone: 1 (405) 954-7932
• Email: [email protected]