This position is part of the Defense Human Resources Activity, Defense Human Resources Activity. Defense Human Resources Agency's mission is to provide program support, information management, and administrative services to the DoD Components on human resource matters and to collect, archive, and provide management information, research, and analysis of human resources and other related functional area databases for the DoD.

Duties

As a MANAGEMENT ANALYST at the GS-0343-12 some of your typical work assignments may include: - Responsible for work that involves reviewing and recommending process improvements to Program and/or product owners to improve business requirements, modernization of information systems/tools, customer needs and customer experiences. -Comprehensive knowledge and understanding of Federal and DoD policies, procedures, and regulations governing DoD benefits and entitlements. - Communicates with the customers, as necessary, if/when required. Maintains customer contact to determine and resolve customers' needs within the scope of CCC/DMDC until an issue is resolved. - Work requires analysis and assessment of beneficiary related issues, discrepant data analysis and policy requirements that cut across DMDC, Personnel and Readiness, and other DoD activities. - Prepares briefing and background materials, and provides to convey information and present recommendations, as directed. - Skill in effectively communicating, both orally and in writing, with staff from all levels within ACO, oversight agencies and the private sector, including senior government executives. - Ability to explain complex technical concepts and issues in plain language. Communicate effectively with beneficiaries, project offices and other divisions within DMDC, both orally and in writing, to facilitate the dissemination of DoD and health care policy. Must have sufficient knowledge of technical writing to draft and edit letters/memorandums/correspondence/business cases to this wide range of customers. - Knowledgeable of organization and management concepts in order to monitor program progress and to develop and implement changes as necessary. Able to oversee project management, planning, operations, requirements documentation, and activities related to application support services to customers. - Convenes and conducts meetings within program area of responsibility with DMDC And DoD peers to convey and interpret Departmental policy, SOPs and guidelines, elicits compliance, and coordinates with managers on program management and implementation.

Requirements

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service
• Security Requirements: NCS-SECRET.
• May be required to successfully complete a probationary period
• Work Schedule: Full Time
• Tour of Duty: Flexible
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible

Qualifications

You may qualify at the GS-12, if you fulfill the following qualifications: Applicants must demonstrate in their resume at least one (1) year of specialized experience that equipped them with the knowledge, skills and abilities (KSA's) to successfully perform the duties of the position and is directly in or related to this position. To be creditable, specialized experience must be at the next lower grade level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service: Performing military business, personnel & readiness and portfolio management to develop, track, and monitor a military benefits and veterans administration program. Coordinating with product managers/stakeholders for military personnel and benefits system projects throughout the life cycle from solution development, system design, testing, fielding, operations/sustainment, through the retirement/replacement phases. Providing customer support to ensure regulations and rules are met for a military personnel benefits and veterans administration customer care and Personnel readiness program. Applying principles, concepts, methods standards and practices to develop policies, procedures and strategies governing the planning and delivery of services critical to portfolio management. Communicating program strategies, goals and status to stakeholders, management and higher-level leadership. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address Defense Human Resources Activity 4800 Mark Center Drive Alexandria, VA 22350-110 US
• Name: DHRA Servicing Team
• Phone: 6146920201
• Email: [email protected]