Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Talent Management Directorate, CBP Hiring Center located in either Bloomington, MN or Indianapolis, IN. This is NOT a remote position. You will be expected to live within the locality pay scales of the location for which you are selected and will be required to report to the office, as needed.

Duties

As the supervisor for the Process & Systems Innovation Team you will be responsible for planning and directing personnel systems management operations and providing advice and guidance to the Director of the CBP Hiring Center and supervisors within the organization and to staff members, supervisors, and personnel offices in the operation, continual maintenance and use of automated systems, and regarding capabilities available within the systems to assist them in management responsibilities. This position starts at a salary of $122,198.00 (GS-14, Step 1) to $158,860.00 (GS-14, Step 10). Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. MAJOR DUTIES: Overseeing Hiring Center analytics, reporting, Microsoft solutions, e.g. SharePoint, PowerApps, etc., process improvement initiatives, system development, system testing, and system implementation for the agency's operational human resources Hiring Center. Advising senior leadership and Hiring Center management on systems and analytics. Providing a holistic approach to Hiring Center initiatives, support and coordinates Hiring Center wide initiatives and briefings with entities throughout CBP. Overseeing system development of EL360 Salesforce, Hiring Center HRBE modules and USA Staffing functionality and the interconnection between systems. Overseeing the development and maintenance of CBP Hiring Center analytics which includes published Power BI dashboards and over 300 custom reports relating to hiring and recruitment data for various audiences such as Executive Leadership, HRM Partners, First-Line Supervisors and Staff. Providing guidance and advice and/or renders decisions on specific operations on a continuous basis through problem solving and review of completed work and results obtained. Assures maximum efficiency, economy, and effectiveness of operations.

Requirements

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading staff in developing and analyzing strategic plans for systems' development, enhancement, maintenance and future development of human resources information systems; Performing data reviews and analyses of the HR processes, operating procedures, and systems to recommend more efficient processes and follow through with implementing the decisions. Developing and/or modifying reports, analytics, metadata packages etc. and using such tools as Cognos BI, Power BI, etc. to assess hiring data, workload metrics, etc. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/11/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Human Resources Management Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]