This position is part of the Defense Human Resources Activity. The incumbent will be responsible for Defense Human Resources Agency's mission is to provide program support, information management, and administrative services to the DoD Components on human resource matters and to collect, archive, and provide management information, research, and analysis of human resources and other related functional area databases for the DoD.

Duties

This position is being filled under the memorandum from the Under Secretary of Defense for Personnel and Readiness (USD(P&R)) "Expansion of Direct Hire Authority for Certain Personnel of the Department of Defense," dated October 15, 2021. As a IT PROGRAM MANAGER (CUSTOMER SUPPORT) at the GS-2210-12 some of your typical work assignments may include: Analytical assignments primarily involving planning, analyzing, and/or evaluating the effectiveness of operating IT programs are the paramount work of the position. These assignments may also require a general practical knowledge of Budgeting (GS-560), Contracting and/or Procurement (GS-1102), Human Resources (GS-201), Human Resources Information Systems (GS-201), Information Technology (GS-2210) Designs and conducts complicated reviews and studies and provides advisory services on issues of such complexity that they often require input and assistance from other analysts and subject-matter specialists throughout the agency. Provides program management services and oversight to agency management on IT portfolio analysis, annual/multi-year and long-range fiscal/IT program planning and/or commercial issues for key agency programs. Directs/conducts cost comparison/benefit studies of current or projected programs. Develops lifecycle cost analysis of projects. Plans and establishes long-range (more than 5 year) IT program goals, objectives, and measurement criteria. Evaluates and makes recommendations concerning overall plans and proposals for component programs and projects impacting the accomplishment of DOD strategic directives, including new interpretations and recommendations for additional policies and interpretive guidance. Applies IT principles, concepts, methods, standards, and practices in developing policies, procedures, and strategies governing the planning and delivery of services and providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical DMDC Portfolio issues. Conducts extensive investigation and analysis of largely undefined factors and conditions to determine the nature and scope of problems and to help devise solutions. Responsible for Customer Advocacy (includes but not limited to attending meetings for high level requirements capturing), managing Business Partner Relationships, overseeing Program Management activities, conducting Program Analysis, Customer Care Support, and Business Office Operations (includes but not limited to supporting contracting and obtaining cost estimates).

Requirements

• Must be a U.S. Citizen
• Occasional Travel
• Work Schedule: Full-time
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: Not Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible
• Incumbent must obtain/maintain a Secret security clearance.
• Must obtain Level III in the Information Assurance Information Technology certification within 24 months of the hire date.

Qualifications

You may qualify at the GS 12 , if you fulfill the following qualifications: One year of specialized experience equivalent to the GS-11 grade level in the Federal service as listed below:???? Provides continuous oversight of IT program formulation, planning, deployment, and execution of technology. Informs programming and budget decisions made during the PPBS (Planning, Programming and Budgeting System) cycle. Direct experience planning, analyzing, and/or evaluating the effectiveness of operating IT programs. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address Defense Human Resources Activity 4800 Mark Center Drive Alexandria, VA 22350-110 US
• Name: DHRA Servicing Team
• Phone: 6146920201
• Email: [email protected]