The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting the Research and Engineering (R&E) needs of the Department of Defense, as well as federal and industry partners. DTIC ensures the innovation and knowledge stemming from DoD's past and current investment in science and technology (S&T) forms the building blocks for the next generation of discovery.

Duties

Serves as Deputy Director, Directorate of User Services which is charged with delivering best in class information products and services to the DoD Science and Technology (S&T) enterprise. Ensures strategic alignment to Center and OUSD(R&E) priorities. Provides customer experience leadership in the delivery of search, collaboration, analytics, interface design, customer registration, product access support, communications, marketing, outreach, surveys, training, briefings, reference research services, etc. Provides leadership on outreach and engagement with DoD S&T enterprise including OSD, the Services and Service Labs, and Defense Agencies and Field Activities.

Requirements

• Must be a U.S. Citizen.
• Background Investigation required.

Qualifications

Time in Grade: For entry at the GS-14 level, status applicants must have served 52 weeks as a GS-13 or higher grade in the Federal Service. One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-13 within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Experience in leadership of customer-oriented teams to achieve goals and objectives, collaborating and building coalitions, understanding customer needs, and applying direction. In addition to meeting the specialized experience requirements, qualified applicants must also possess the quality of experience as it relates to how closely or to what extent an applicant's background, recency of experience, education, and training are relevant to the duties and responsibilities of the announced position. Candidates must clearly demonstrate the possession of knowledge, skills and abilities, or competencies necessary to successfully perform the work of the position at the appropriate level to be qualified for the position. Applicants must describe how their experience meets the competencies within the body of the resume. No separate statements addressing KSA's or competencies are required. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualification and time-in-grade requirements must be met within 30 days after the closing date of this announcement.

Education

Education is not substitutable for specialized experience at the GS-14 grade level.

Contacts

• Address DEFENSE TECHNICAL INFORMATION CENTER Apply Online Indianapolis, IN 46249 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]