You will serve as an Information Technology Specialist (Customer Support) in the Fleet Technical Support Division (C210) of the Engineering and Planning Department of PEARL HARBOR NSY AND IMF.

Duties

You will serve as an Information Technology (IT) Specialist supporting Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility in the mission and operational sustainment of Shipboard IT systems. You will provide customer field support services, including software configuration, troubleshooting, customer assistance and technical assistance for assigned Shipboard IT systems. You will provide technical assistance in planning, installing, testing, operating, troubleshooting and maintaining enterprise hardware and software systems. You will be responsible for the execution of shipboard systems, subsystems and components, the development of integrated software and hardware applications, techniques, and procedure documents. You will serve as the organization advisor and consultant on matters relative to assigned projects and shipboard IT systems. You will serve on project teams responsible for shipboard IT system implementation and upgrades, determine project scope and additional staff resources required to complete projects, and prepare project work plans and timelines.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to successfully complete a pre-appointment physical examination.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area Technical Support Spec level Intermediate within 12 months of appointment.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-11) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing technical customer support services related to the installation, maintenance, troubleshooting and resolving of IT infrastructure for Surface and Submarine network shipboard systems. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address PEARL HARBOR NSY AND IMF 667 Safeguard Street Pearl Harbor, HI 96860-5033 US
• Name: Department of Navy EIC
• Email: [email protected]