Who may apply: Current, permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees. Position is located in: Information & Technology, Infrastructure Services, Infrastructure Local Support, LST#2 - ZTDCB Positions at Bratenahl, OH may be selected from the Cleveland, OH lists This job announcement may be used to fill similar positions on other teams in the I&T Directorate.

Duties

Serves as a Branch Chief within Information and Technology, Infrastructure Services, Infrastructure Local Support. Provides technical and administrative supervision to personnel responsible for lifecycle of end point devices (i.e. desktops and laptops) to include deployment, administration, troubleshooting, and repairing in a physical and virtual environment. Manages and implements special projects that have a significant impact on the delivery of customer support services. Ensures the development of written customer support policies, standard operating procedures, and standards are updated regularly and adhered to at all times when providing services and support to customers. Responsible and accountable for maintaining a system of procedural controls to ensure the integrity of internal records of any financial accounting transactions.

Requirements

• Must be a U.S. Citizen or National
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for Federal employment
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Time in Grade Requirement - see the Qualifications field below for more details.
• This position may be covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.

Qualifications

Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-12) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience is defined as: Providing technical guidance, implementation, installation, troubleshooting and operation of customer application systems; experience applying customer support principles, concepts and methods to manage projects that impact the delivery of customer support services; coordinating technical and administrative responsibilities to carryout daily operations. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-12 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Education is not substitutable for specialized experience at this grade level.

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]