This position will be filled within the FAA, Logistics Center, AJW-L210 and serve as a Customer Assurance Specialist (CAS) for the FAA Logistics Center Quality Systems Group, Customer Service Branch help desk.

Duties

Performs basic but progressively more difficult customer service assignments under the close direction of manager, team lead or more experienced professional. Applies basic knowledge applicable to customer assurance and limited experience to accomplish assignments. Serves as focal point for the customer to capture and resolve customer requisition request, complaints, concerns, inquires and disaster recovery efforts. In some cases, work will involve a hand-off of inquiries to subject matter experts (SME) located throughout the FAALC.

Requirements

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents)
• Please review Required Documents & Additional Information.

Qualifications

To qualify for this position, you must demonstrate in your application that you possess at least ONE of the following:A) GENERAL EXPERIENCE - To qualify for this position at the FV-F level (GS/FG 5-9), you must demonstrate in your application that you possess at least 3 years of progressively responsible general work experience, with at least 1 year equivalent to the FG/GS-4 level that demonstrates the ability to: 1) Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; 2) Plan and organize work; and 3) Communicate effectively orally and in writing.ORB) EDUCATION SUBSTITUTION - Successful completion of a full 4-year course of study in any field leading to a bachelor's degree gained from an accredited college or university.ORC) COMBINATION OF EDUCATION AND EXPERIENCE - Equivalent combinations of education and experience are qualifying.Refer to OPM's Operating Manual Qualification Standards: General Schedule Qualification Standards (opm.gov) for more information.Applicants should include examples of specialized experience in their work history.Applicants may be asked to verify information on your application for employment with the FAA.Qualifications must be met by the closing date of the announcement.

Education

If you are relying on your education to meet qualification requirements, you must submit a copy of your college or university transcripts(s) and certificates by the closing date of announcement to verify qualifications. If selected, an official transcript will be required prior to appointment. You may upload these documents with your application in USAJOBS or email the documents to [email protected]. Ensure to provide the announcement number.

Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education. Accreditation may be verified at the following website: www.ed.gov/admins/finaid/accred/index.html.

Foreign education must be evaluated by a private professional organization specializing in interpretation of foreign education credentials or an accredited U.S. educational institution in terms of equivalence to a degree acquired at an American college or university. A copy of the evaluation results must be included, otherwise your foreign education will not be considered.

Information Regarding KSA’s:

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSA’s listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Contacts

• Address Federal Aviation Administration AAC Regional HR Services Branch 6500 S. Macarthur Blvd, HQ Room 155 AHF-S210 Oklahoma City, OK 73169 US
• Name: Amy Akpiri
• Phone: 1 (405) 954-4825
• Email: [email protected]