See below for important information regarding this job.

Duties

Works as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team for hypergolic fuels Serves as organizational primary point of contact for hydrazine fuels, propellant oxidizers, and other space launch related products and services Primary customer facing point of contact for the Order Fulfillment process Works with customers to identify their needs, manually process sales or credit orders Works with Procurement to ensure the sales orders are sourced correctly, resolves billing issues, and solves or coordinates the timely resolution of problems (including through Service Tickets and other means) Provides the customer with a champion to resolve customer issues encountered while using the Enterprise- External Business Portal (EEBP) Active participant in customer outreach initiatives to assess customer satisfaction Provides detailed implementation guidance for new/revised policies, practices and procedures developed to resolve recurring problems and/or improve customer service Maintains program and administrative reference materials, project files and relevant background documents and makes available policies, procedures and written instructions Provides guidance and coaching to subordinate Customer Account Specialists within the CRM Cell Audit readiness requirements, customer interaction, and pricing nuances at all points of sale. Includes Customer Direct vendor deliveries, sales from Defense Fuel Support Points (DFSPs)... cont cont... sales from DLA Card Programs, and manually created sales transactions in EBS

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Expeditionary Civilian (EC): Emergency Essential
• Pre-Employment Physical: Required
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.

Qualifications

To qualify for a Customer Account Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience in hydrazine fuel and propellant oxidizer order management, inventory management, and container management. Experience with audit readiness requirements, customer interaction, and pricing nuances at all points of sale. Requires substantial knowledge of, and skill and ability to apply and adapt analytical and evaluative methods in performing customer support studies Knowledge of marketing principles and demand planning techniques, as well as of supplier capabilities, is needed in order to support the analysis of customer requirements Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This is an Expeditionary Civilian (EC) position, and the incumbent will be designated as (Emergency Essential, EE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Military Reservists selected for an EC position must arrange for removal from the reserve component prior to appointment to an EC position. This requirement must be met prior to placement in an EC position. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Energy 8725 John J Kingman Rd Fort Belvoir, VA 22060-6222 US
• Name: Casie Ross
• Phone: 717-770-2929
• Email: [email protected]