This position is located in the Ambulatory Care Division of the Patient Administration Department located at the Captain James A. Lovell Federal Health Care Center (FHCC) in North Chicago, Illinois. The James A. Lovell Federal Health Care Center is larger than just a single facility, but rather a system of facilities throughout Northeastern Illinois which provide medical and dental services to U.S. Military Veterans, Recruits, Active Duty and eligible beneficiaries.

Duties

Major Duties: Provides guidance to personnel assigned to other than normal tours of duty, such as: medical clerks, telephone operators, file, room personnel, admitting and clinical, clerks, hospital police, NESS staff and serves as an advisory resource. Coordinates non-routine contracts received at the medical center. Completes Veteran applications for eligibility and subsequent enrollment processes. Responsible for calling in all necessary employees on an overtime basis to attend to patient care needs or for emergency repairs, etc., including calling in physicians as requested by the MOD. Interprets and applies benefits associated with local and national sharing agreements. Investigates unusual incidents occurring during tour involving the welfare, injury or abuse of patients; loss of personal property; infractions of VA medical center rules, etc. Provides orientation and situational technical advice to physicians regarding VA policies and procedures. Delegated authority to act on behalf of the Director to initiate actions dealing with any disaster situation, in accordance with hospital wide disaster plan. Provides technical guidance necessary to meet procedural, legal, and administrative requirements relating to the care and treatment of patients. Releases appropriate information to news media and public in accordance with VA regulations, VA Medical center policy, and privacy Act and Freedom of Information Act requirements. Promotes harmonious working relationship among patients, public, and staff. Directly intervenes when problems regarding patient activity occurs, advising clinical staff of appropriate administrative action Provides compassionate and sympathetic explanation of death and burial benefits to family and next of kin. Provides written and oral reporting of incidents, beneficiaries, employees, as well as safety or other issues. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-time; Monday through Friday; PM (2nd Shift) and Night (3rd Shift); Rotating weekends and holidays. Telework: This is not a telework position Virtual: This is not a virtual position. Position Description/PD#: Medical Admin Specialist/PD99385S Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GRADE REQUIREMENTS:GS-07: Experience: Must possess at least one (1) full year of experience equivalent to at least the next lower grade level (GS-06) that equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Examples of specialized experience includes, but are not limited to: Working knowledge of applicable public laws, federal and policies and regulations, station directives, legal decisions, and state laws dealing with care and treatment of veterans and beneficiaries; Ability to interpret rules, regulations, policies, and procedures to make sound decisions, using good judgment; Working knowledge of medical and administrative records systems to determine eligibility, register/admit patients, schedule/adjust tours of duty for staffing purposes, and to retrieve information and prepare reports; Working knowledge of safety and fire prevention rules and regulations, of facility and community disaster plans and procedures; Knowledge of medical and technical terminology and the functions of specialty departments and divisions within a medical center; Ability to identify and analyze complex problem or situations with a wide range of variables; Skill in communication and interpersonal relations, including the ability to appropriately and courteously relate internal and external customers. OR, Education: Applicants may substitute education for the required experience. Successful completion of one (1) full year of graduate level education; or successful completion of a full 4-year course of study leading to a bachelor's degree; or have Superior Academic Achievement (S.A.A) obtained in an accredited college or university. (Transcripts Required) OR, Combination: Applicants may combine education and experience to qualify at this level. Must possess equivalent combinations of education and experience to qualify at this level. Applicants must have a combination of successfully completed graduate level education and specialized experience as described above. (Transcripts Required) You will be rated on the following Competencies for this position: CommunicationsCritical ThinkingInterpersonal EffectivenessReading Comprehension Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Captain James A Lovell Federal Health Care Center 3001 Green Bay Road North Chicago, IL 60064 US
• Name: Brianna Turner
• Phone: 708-904-8377
• Email: [email protected]