This position serves as a Management Support Specialist (Management Assistant), Alaska Region, in the Office of the Regional Director. The incumbent provides analytical and management support to the Regional Director, Deputy Regional Director, and three Associate Regional Directors.

Duties

This position provides analytical and management support services to the National Park Service Regional Leadership Team and is duty-stationed in Anchorage, Alaska. As a GS-11 Management Support Specialist, duties include: Coordinate with staff to assure that workflow proceeds in a manner consistent within approved operational guidance and timelines. Analyze complex and sensitive problematic situations considering the need for quick action and potential ramifications of alternative solutions and makes specific recommendations to staff orally or in writing. Identify trends and influencing factors creating problems and delays. Provide advice and recommendations to staff on proper procedures and formats for the preparation of correspondence, reports, and other documents. Review and coordinate routing of correspondence and documents. Coordinate special projects and initiatives, providing regular updates to senior staff. Prepare and process personnel actions, performance evaluations, awards, timecards, travel plans and vouchers, and charge card purchases. Schedule meetings, appointments, conferences and trainings while anticipating and troubleshooting conflicts in scheduling. Explain issues and convey instructions to a variety of individuals from within and outside the agency. Perform assignments which require confidentially and application of expertise and mature judgement. As a GS-09 Management Support Specialist, duties are developmental to prepare for higher-level assignments. Those duties may include: Coordinate with staff to assure that workflow proceeds in a manner consistent within approved operational guidance and timelines. Analyze problematic situations and makes recommendations to staff orally or in writing. Review and coordinate routing of correspondence and documents. Prepare and process personnel actions, performance evaluations, awards, timecards, travel plans and vouchers, and charge card purchases. Schedule meetings, appointments, and conferences while anticipating and troubleshooting conflicts in scheduling. Explain issues and convey instructions to a variety of individuals from within and outside the agency. Perform assignments which require confidentially and application of expertise and mature judgement. This is a career-ladder position, however, promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Duties will be developmental in nature when filled below the full performance level. Full-performance grade level is GS-11.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-01/03/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-09 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Applying analytical processes to evaluate programs and procedures while identifying weak areas and recommending corrective actions; applying office operation procedures to ensure consistent interpretation and implementation of administrative regulations throughout the organization; providing technical and administrative assistance on controversial, confidential project assignments; compiling, reviewing, analyzing data for completeness and accuracy to include resolving errors and inconsistencies; and management of administrative procedures common to organizations such as area of responsibility, channels of communication, delegation of authority, routing correspondence, and the filing and storage of records. You must include hours per week worked. -OR- EDUCATION: Successful completion of a master's or equivalent graduate degree -or- two full years of progressively higher-level graduate education leading to such a degree -or- LL.B. or J.D., if related. This education must clearly demonstrate the knowledge, skills, abilities, and competencies necessary to do the work related to the position. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. To combine education and experience, divide your number of semester hours in excess of 18 semester hours by 18 or the number your school uses to represent one year of full time graduate academic study. To calculate your percentage of experience, divide your months of qualifying specialized experience by 12. Add the two percentages. They must equal 100% to qualify using this option. You must include transcripts and hours per week worked. --OR-- To qualify for this position at the GS-11 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Applying analytical processes to evaluate complex programs and procedures while identifying weak areas and recommending corrective actions; applying advanced office operation procedures to ensure consistent interpretation and implementation of administrative regulations throughout the organization; providing advanced technical and administrative assistance on controversial, confidential project assignments; compiling, reviewing, analyzing data for completeness and accuracy to include resolving errors and inconsistencies; logistical planning for large-scale meeting and training; and management of administrative procedures common to organizations such as area of responsibility, channels of communication, delegation of authority, data tracking systems, routing correspondence, and the filing and storage of records. You must include hours per week worked. -OR- EDUCATION: Successful completion of a Ph.D. or equivalent doctoral graduate degree -or- three full years of progressively higher-level graduate education leading to such a degree -or- LL.M., if related. This education must clearly demonstrate the knowledge, skills, abilities, and competencies necessary to do the work related to the position. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. To combine education and experience, divide your number of semester hours in excess of 36 semester hours by 18 or the number your school uses to represent one year of full time graduate academic study. To calculate your percentage of experience, divide your months of qualifying specialized experience by 12. Add the two percentages. They must equal 100% to qualify using this option. You must include transcripts and hours per week worked. When describing the nature of your duties (e.g., your paid or unpaid work or volunteer experience), please be extremely clear, thorough, and specific. We will not make assumptions regarding your experience. Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. For additional information on what to include in your resume, click here. For information on what you should leave out of your resume, click here. The following five-minute video may also be helpful for creating and updating your federal resume: click here. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Alaska Regional Office 240 W 5th Avenue Anchorage, AK 99501 US
• Name: Carrie Shapbell
• Phone: (907) 644-3340
• Email: [email protected]