This is a help desk position that provides specialized technical automation support for Judges, Chambers staff, Clerkâs Office, U.S. Probation Office, and U.S. Pretrial Services Office staff located in the District of Arizona. The Automation Support Specialist provides support for desktop computers, mobile devices, operating systems, application software, and peripheral devices, as well as other automated systems and equipment utilized by the courts.

Duties

REPRESENTATIVE DUTIES * Provide first-level technical automation support to court staff. The primary responsibilities for the person assigned to this position include being the main point of customer contact for the Systems Technology Division by answering and taking ownership of user support requests (telephonically, via e-mail or the service desk ticketing system) and working to resolve the reported issues; enlisting the assistance of subject matter experts to resolve user technical issues (when appropriate); entering and maintaining support tickets; and effectively documenting solutions. *Responsible for the configuration, installation, and support of Microsoft Windows and macOS based hardware and software; installation and support of computer peripherals such as printers, scanners, and multi-function devices; configuration and support of mobile devices such as Windows and Apple laptop computers, iPads, Apple Watches and iPhones; providing information and assistance to users in regard to software applications and hardware; diagnosing and fixing hardware and software problems; and network support activities such as cabling and first-level troubleshooting. May also provide ad hoc end-user training as required. *May perform routine telecommunication support duties such as configuring and installing IP telephones, basic IP telephone system support, and the scheduling, operation, administration, and troubleshooting of video teleconferencing equipment. * May provide hands-on support for courtroom and conference room audio-visual equipment. *May be called upon to evaluate, test, and implement new operating systems, off-the-shelf and locally developed software, workstation hardware, and mobile devices and related software. *May also perform other automation-related duties and/or assist with special projects as directed by management. *Performs other duties as assigned.

Requirements

• BACKGROUND INVESTIGATION OR CLEARANCE

Qualifications

MINIMUM QUALIFICATIONSThe successful applicant must be a high school graduate or equivalent; have two years of general experience and two years specialized experience, including at least one year equivalent to work at the next lower level (CL 24).Specialized experience is progressively responsible experience that is in, or closely related to, the work of the position that has provided the particular knowledge, skills, and abilities to successfully perform the duties of the position. This includes technical aspects of data processing, office automation, and data communications and their applications, terminology, and methodology, including the accomplishment of computer project assignments that involved systems analysis, design, programming, implementation, integration, and management. This position requires the ability to lift a minimum of 50 pounds, and the physical mobility to access equipment wherever it may be positioned (e.g., under desks, on racks, etc.). Strong troubleshooting abilities and customer service skills are mandatory.Education above the high school level may be substituted for general experience.TECHNICAL QUALIFICATIONS:PREFERRED QUALIFICATIONS Preference will be given to those candidates who possess strong experience in delivering quality end-user automation support to a large user population in a fast paced, technically diverse environment, and possess a strong working knowledge of PC hardware, software, and Windows desktop operating systems in a networked (Microsoft Active Directory) environment. Experience in configuring, installing, and supporting desktop and laptop/tablet computers and related peripheral devices as well as mobile computing devices (specifically Apple iOS devices) is also highly preferred. Additionally, experience in end user support of Microsoft Office enterprise software products including MS Outlook/Exchange email, MS Office Professional, Microsoft Teams, and Office 365 (including OneDrive and OneNote) is desirable. Experience in supporting voice and video telecommunications technologies such as VoIP telephone systems/devices and IP- connected video teleconferencing hardware is helpful, as is experience supporting audio/visual technologies. Preference will also be given to candidates whose work experience provides evidence of strong customer service and interpersonal communication skills; the ability to work cooperatively with clients, team members, and managers; the ability to handle multiple priorities in a fast-paced environment; and the ability to follow an assigned project through to completion. Preference may be given to applicants with experience in a federal court environment and/or experience with specialized applications designed for the federal courts. A bachelor's degree is preferred.

Education

EDUCATION:

High school diploma or equivalent. Education above the high school level may be substituted for general experience.

Contacts

• Address District of Arizona 401 W. Washington St. Phoenix, Arizona 85003 US
• Name: District of Arizona Human Resources
• Phone: 6023227110
• Email: [email protected]