Job opening: IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)
Salary: $69 996 - 90 992 per year
Published at: Nov 29 2023
Employment Type: Full-time
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
The primary purpose of this position is to serve as a base systems administrator to monitor the Local and Wide Area Network, including the planning, analysis, acquisition, design, development, implementation, quality assurance, configuration, installation, integration, maintenance testing, operational integrity, and/or management of networked systems.
Duties
Administers the base Local Area Network (LAN).
Conducts problem analysis to identify trends, ineffective practices or procedures, and equipment shortcomings.
Plans for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs.
Ensures the rigorous application of information security and assurance policies in the delivery of network services.
Requirements
- U.S. Citizenship Required.
- Males must be registered for Selective Service, see www.sss.gov.
- This position is subject to provisions of the DoD Priority Placement Program.
- Disclosure of Political Appointments.
- PCS cost is not authorized.
- Employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays.
- Employee must have the ability to obtain and maintain a Secret security clearance.
- Work may occasionally require travel away from the normal duty station on a military or commercial aircraft.
- Recall to duty and overtime may be a requirement of this position.
- Must be able to obtain and maintain DoD 8570 certification and obtain and maintain at a minimum of IA Tech level II (Security +).
- ..( continued) IA Tech level III certification may serve as approved certification in lieu of IA Tech level II requirements. Failure to maintain proper certification may result in removal.
Qualifications
In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A).
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
EXPERIENCE: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one (1) year of specialized experience at the next lower grade GS-09 (or equivalent in other pay systems) which includes: Applying IT network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements; Analyzing functional IT network system requirements, translate findings into functional requirements, develop supportable recommendations for enhancement, and apply a wide range of methodologies and tools; Utilization of methods, techniques, and processes for the integration and optimization of LAN/WAN components, infrastructure requirements, and test and evaluation methods sufficient to install and operate base wide programs and provide technical guidance to others in designing, testing, operating, and maintaining network programs.
OR
EDUCATION: Ph.D or equivalent Doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a Ph.D. or equivalent Doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of a full range of network (LAN/WAN) and voice system design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network/voice services that support functional requirements.
2. Knowledge of the network/voice architecture, topology, protocols, and security requirements typically found at the base level.
3. Knowledge of configuration management concepts and practices to develop and implement plans for LANs/WANs.
4. Knowledge of network/voice system operating and maintenance concepts and methods to troubleshoot network and voice system problems.
5. Ability to analyze component interrelationships and evaluate network/voice systems and computer applications from an operational perspective.
6. Ability to maintain an up-to-date awareness of technological advances and predict how management can meet future requirements.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you
MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click
here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Contacts
- Address JBSA Fort Sam Houston
2484 Stanley Rd, Bldg 2263, Ste 323
JBSA Fort Sam Houston, TX 78234
US
- Name: Total Force Service Center
- Phone: 1-800-525-0102
- Email: [email protected]
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