The primary purpose of the Facility Systems Redesign Specialist is to support a Performance Improvement program at the VA Eastern Colorado Health Care System level and supported catchment area. The position is responsible for delivering Performance Improvement techniques to a broad array of programs and services, including Lean, Six Sigma, Coaching, Project Management, and Training. Advises leadership in the formulation of planning complex facility wide Strategic Plans and projects.

Duties

Major duties include, but are not limited to: Joins a team of subject matter experts, front line staff, and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VA system, and other performance improvement disciplines to further define the current state of the process. Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project. Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Acts as a project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center. Facilitates, coaches, and trains audiences at all levels of the organization throughout the lifecycle of a performance improvement project. Conducts experiments and collects data to identify if the developed solutions are effective. Develops control plans, communication plans, risk management plans, and through closeout of the project. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics and resources. Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, paretto charts, and many more. Conducts extensive work in analyzing data and conducting background research on the issue. Pulls, isolates, and manipulates data to identify root causes of a performance issue. Develops statistical models to measure success of performance improvement actions. Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level. Identifies various solution approaches and, when necessary, further leads them through prioritizing exercises with tools, like affinity diagrams, pick lean six sigma charts, and multi-voting. Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign, or other improvement methodologies, tools and techniques to all levels of the organization. Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership. Ensures sustainability and spread of efforts directed at improving quality, safety, effectiveness, and efficiency using management engineering. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 7:30 am to 4:00 pm Monday to Friday Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Systems Redesign)/PD12931A and PD04081A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/04/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Health System Administration Series, 0671 Individual Occupational Requirements (IOR) Undergraduate and Graduate Education (IOR): Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration OR, Specialized Experience (IOR): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement OR, *Special Provision for In-service Placement (IOR) please review details below in Education section IN ADDITION TO INDIVIDUAL OCCUPATIONAL REQUIREMENTS, YOU MUST ALSO MEET GS-11 OR GS-12 SPECIALIZED EXPERIENCE REQUIREMENT: GS-11 GRADE REQUIREMENT: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Facilitating, coaching, and training audiences at all levels of the organizations throughout the life cycle of a performance improvement project; Leading a team (i.e. subject matter experts, front line staff, leadership) through a rigorous and defined lean six sigma project management process; Leading project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project; Pulling, isolating, and manipulating data to identify root causes of a performance issue; Defining project scope and goals through a collaborative process with subject matter experts, facility leadership, etc; Conducting extensive work in analyzing data and conducting background research; Planning and conducting studies directed at reducing errors due to cognitive overloading and human-computer interaction failure. OR, GS-11: Substitution of Education for Experience: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work OR, GS-11: Combination of Education and Experience: Applicants may also combine education and experience to qualify at this level. Only education in excess of the amount required for the next lower grade level may be used to qualify applicants (GS-09 master's or equivalent degree or 2 full years of progressively higher education leading to such a degree or LL.B. or J.D., if related). GS-12 GRADE REQUIREMENT: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Facilitating, coaching, and training audiences at all levels of the organizations throughout the life cycle of a performance improvement project; Leading a team (i.e. subject matter experts, front line staff, leadership) through a rigorous and defined lean six sigma project management process; Leading project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project; Pulling, isolating, and manipulating data to identify root causes of a performance issue; Defining project scope and goals through a collaborative process with subject matter experts, facility leadership, etc; Conducting extensive work in analyzing data and conducting background research; Planning and conducting studies directed at reducing errors due to cognitive overloading and human-computer interaction failure; Acting as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions; Organizing, directing, controlling, and coordinating group activities (i.e., related to lean six sigma and project management) in a timely and effective manner Preferred experience: previous work experience focused on project management or process improvement experience. You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

GS-11: Substitution of Education for Experience: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

GS-12: There is no education substitution at this grade level

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

*Special Provision for Inservice Placement (IOR) (continued from Qualifications section)
Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

Contacts

• Address Eastern Colorado HCS Denver 13611 E. Colfax Ave Aurora, CO 80045 US
• Name: Ryan Franklin
• Phone: 501-918-1270
• Email: [email protected]