The position is located in the Division of Information Resource Management at the Phoenix Area Indian Health Service. Serves as an Information Technology Specialist as a technical expert and consultant responsible for supporting Area Office, Tribal and service unit end-users in determining their computer system needs including installation, operation, implementation, training, and maintaining the computer systems on the local area network. Position is located in Phoenix, Arizona.

Duties

25%: Assist with information system requirements including including local and remote data storage, back-up, shadow server set-up, network requirements, wireless system security, tele- video systems and contingency plans for the Phoenix Area and Phoenix Area facilities and programs. Evaluates alternative methods of meeting those needs. Evaluates and implements new computer system technology, system security, end-user's computer system requirements and networking. Coordinates with Area Help Desk staff and prepares operating system images, drivers, and associated software for current models of end-user devices. Uses Service Now to triage Incident and Service Request tickets and take appropriate action to escalate tickets to higher level admins, or resolve issues as required. 25%: In coordination with others, assists with preparing contract specifications for computer hardware/software purchases and service agreements, identifies potential problem areas and initiates remedial actions. Identify technical requirements of end-users, tests and interpret functionality of hardware and software. Analyzes or coordinates the analysis of computer systems utilization and daily operation and provides recommendations on daily operating procedures, equipment environments, ADP security measures and preventative maintenance. In coordination with others, prepares written policies and procedures, strategic plans for personal computers, local and wide area networks and some local area network computer systems dedicated to office automation. 25%: Serves as one of the area specialist and consultant on operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers. Works with computer hardware/software specialist outside the area to prevent or remedy problems with personal and/or local area network computers or programs. Performs other duties as assigned. 25%: Travels to Service Units as needed to assist in training, implementation, maintenance and support of computer systems, new technology injection, software, hardware, local and wide area networks and local area network computers and programs and coordinates these activities with the local site facility managers and on-site IT staff.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS, GS-09: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: Knowledge and ability to apply customer service and customer support principles and methods; knowledge and ability to install, configure, upgrade and troubleshoot any hardware and software components; present formal and informal training and assistance to customers; knowledge of CACHE, Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, Mumps and other programming environments; knowledge of LAN/WAN (Local Area Network/Wide Area Network) standards and equipment sufficient to install, configure and troubleshoot LAN and WAN components such as routers, switches and servers. OR Completed 2 full years of graduate education from an accredited or pre-accredited institution in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts). OR Completed a master's or equivalent degree from an accredited or pre-accredited institution in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or have completed a LL.B. or J.D., if related. (Must submit copy of transcripts). OR Combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-09 grade level (Must submit copy of transcripts). MINIMUM QUALIFICATIONS, GS-11: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-09 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: Work experience in a health care information technology environment, installing, configuring, upgrading, and troubleshooting hardware and software components; provide hardware and software support or training to customers; knowledge of Ensemble, Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, MUMPS, and other programming environments. OR Completed three (3) years of graduate education leading to a Ph. D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Must submit copy of transcripts). OR Completed a Ph.D. or equivalent doctoral degree or LL.M from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts). OR Possess a combination of education and experience as described above that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-11 grade level (Must submit copy of transcripts and resume with applicable experience). Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Phoenix Area Indian Health Service 40 North Central Avenue Phoenix, AZ 85004 US
• Name: Chelsea Banteah
• Email: [email protected]