Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Tucson Sector Headquarters, Law Enforcement Operational Programs.

Duties

This position allows you to use your knowledge and experience to provide clerical support and assistance in applying technical procedures, methods and techniques in support of the missions and functions of the Agency. Apply for this exciting opportunity help strengthen the Department's ability to protect the homeland. This position starts at a salary of $47,457.00 (GS-07, Step 1) to $61,694.00 (GS-07, Step 10) with promotion potential to $61,694.00 (GS-7 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. The Mission Support Assistant performs office support tasks including greeting visitors, processing mail, answering phones and directing calls to appropriate staff. Additionally, assisting in developing new methods for automating administrative reports, providing broad assistance to other mission support personnel. Duties and responsibilities include: Assisting higher graded staff and managers in providing direct advice and guidance to sector employees and managers on various policy and procedural aspects of personnel, payroll, budget, travel, worker's compensation, logistic and administrative programs; monitoring, receiving, prioritizing and routing service requests; Analyzing, evaluating and improving the efficiency of internal administrative processes, workflow, and reporting/tracking systems; Assisting and coordinating and monitoring the organizations property management and space utilization program; Participating in the annual physical inventory of nonexpendable property and equipment, reconciling discrepancies and maintaining documentation, reports and files; utilizing automated systems to search various government and open market sources for information on purchases and services; Developing, evaluating and advising on the methods related to administrative or records management systems; participating in preparing workload and productivity reports, evaluating areas for process improvement, and determining root causes for problems and processing errors by gathering and compiling data; entering data into database programs evaluating it for patterns or trends, and generating various management reports; performing other office tasks in combination with clerical work performed as part of general office support; Interacting with employees at all levels; working with on-site and inter-office personnel employees on basic personnel staffing assistance, reports and a variety of entry-level actions utilizing the appropriate automated systems; reviewing training requests, confirming funding approval and proper distribution are included.

Requirements

Qualifications

Experience: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Creating and managing correspondence, presentations, spreadsheets, and other related documents electronically; Procuring, managing and maintaining local supplies, services and equipment; serving as a local time keeper for payroll purposes; Establishing and maintaining effective working relationships in the office and with outside organizations; exercising tact and diplomacy while acting as a liaison for the organization; Understanding, analyzing and evaluating information to manage data and prepare reports; Developing and maintaining effective and efficient communication both inside and outside the organization. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 11/21/2023. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered eligible under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the Required Documents section of this job announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address United States Border Patrol Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]