As an Information Technology Specialist within the Office of the Chief Information Officer at GRC, you will be responsible for understanding, documenting, and advocating for the Information Technology needs of GRC missions and mission support stakeholders. You will be part of a team that designs, develops, and implements local solutions based on standard enterprise services or assisting in extension or augmentation of these services through collaboration with the enterprise.

Duties

Duties described below are at the full-performance level. Duties assigned at a lower grade level will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork. Analyze technical impact resulting from changes or proposed changes introduced by the Office of the Chief Information Officer (OCIO) and communicate results of analysis to GRC OCIO leadership and stakeholders. Document, communicate and advocate for future Information Technology needs of the NASA GRC community through available processes and forums. Identify cross-functional technology inefficiencies/gaps and recommend areas of opportunity to improve and refine. Inform and educate others of Information Technology advancements within the context of NASA GRC mission requirements. Monitor technical change management and facilitate resolution to emergency situations by identifying and involving the correct areas of IT. Identify trends impacting customer experience and provide analysis to facilitate discussion related to these trends. Communicate services and capabilities provided by the OCIO.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S
• Position subject to pre-employment background investigation
• You must meet qualifications requirements by the closing date of this announcement
• If selected, you will be required to complete a financial disclosure statement
• This position may require a one year probationary period

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. You may meet the basic requirements through substitution of education for experience. To qualify for the GS-9, you must have: a) One year of directly related specialized experience equivalent to the GS-07 level: Assisting with technology analysis, identifying inefficiencies, and/or summarizing conclusions; Communicating with IT stakeholders to review requirements, discuss alternatives and support results cross-functionally; and Identifying and addressing IT requirements to collaborate across the organization. OR b) Completed all requirements for a master's degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours or 36 quarter hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. OR c) Completed 2 full academic years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours or 36 quarter hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. To qualify for the GS-11, you must have: a) One year of directly related specialized experience equivalent to the GS-09 level: Conducting technology analysis, identifying inefficiencies, summarizing conclusions, and/or presenting new recommendations to others; Communicating with IT stakeholders to interpret requirements, discuss alternatives and drive results cross-functionally; and Identifying and addressing IT requirements and collaborate across the organization to establish solutions. OR b) Completed all requirements for a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours or 36 quarter hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. OR c) Completed 3 full academic years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours or 36 quarter hours in one or more of fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

If you are using education completed in the United States to meet the qualification requirements, your degree must have been awarded from a college or university that is accredited by a recognized accrediting organization. For a list of schools that meet this criteria, go to http://ope.ed.gov/accreditation/.

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs. These education credentials must be deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

All degrees must have been received in the year of, or any year subsequent to the original date of accreditation.

Contacts

• Address Glenn Research Center 21000 Brookpark Rd Cleveland, OH 44135 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]