See below for important information regarding this job.

Duties

Ensure the timely processing of customer orders and customer access to products, accounts, and order information. Performs Customer Service Activities by informing customer of new and existing Defense Logistics Agency (DLA) services and capabilities Keeps customers abreast of changes to products that they order on a regular basis and provide emergency customer support. Performs Customer /Operational Studies by analyzing performance results from reports, statistical analyses, and customer surveys, and identifies trends Recommends new/improved customer support programs based on analysis of customer needs, ordering patterns, and customer service provided. Serves as customer advocate and liaison working with customers to identify and meet their needs, resolve or coordinate the resolution of customer orders or support problems, and to develop customer service improvements. Facilitates the planning process by participating in meetings, reviewing and validating reports, assisting with issue resolution, reviewing performance, and identifying product and customer demand influences. Performs Demand Planning functions in coordination with the collaborative customer, IST Demand Planners, Weapons System Program Managers (WSPMs) and Supply Planners as required to ensure best material supportability available to DLA customers.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.

Qualifications

To qualify for a Customer Logistics Site Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Performs Demand and Market Analysis Informing Army Industrial customer of new and existing services and capabilities Keeping customers abreast of changes to products that they order on a regular basis Collecting, evaluating, and summarizing performance data pertaining to organization goals and objectives or those of its customer(s) Developing and reviewing trends and analysis for supporting metrics associated to Demand Planning Representing the organization, with other representatives, on order processing actions and weapon system specific issues that impact assigned customers. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Aviation 6090 Strathmore Road Richmond, VA 23237 US
• Name: DLA Aviation POC
• Phone: 614-692-0318
• Email: [email protected]