You will serve as a IT SPECIALIST (CUSTOMER SUPPORT) in the Command Information Office of NAV FACILITIES ENGINEERING COMMAND SE. This position at NAVFAC Southeast, advances your career in a challenging and inclusive, yet flexible environment where YOU truly make a difference! Be part of an organization that values YOUR unique skillset, fosters YOUR professional development, and gives YOU the opportunity to grow into tomorrow's leader!

Duties

You will assess the capabilities and limitations of current hardware to optimize system reliability and maintainability. You will configure hardware to enhance and maintain a computer system. You will evaluate computer hardware malfunctions to resolve physical or logical processing problems. You will determine information technology (IT) resource requirements to accomplish short or long-term goals. You will develop long range program plans for the acquisition, management, or control of information technology (IT) services. You will develop strategic plans for acquisition of critical information technology (IT) resources.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). Certification in the Acquisition Functional Area and category assigned to the position is required within established category timeframes.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Resolving end user requirements associated with voice, data, video, network services, and telecommunications media associated with current and emerging technologies. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Responds to telephone calls and e-mail requests for technical support; identifies researches, and resolves customer technical problems. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Arranges/provides end-user training for all IT components for all applicable IT systems. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Provides technical oversight and identifies deficiencies and recommends, provides, and/or arranges for training. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector performing the following: 1) Utilizing IT concepts, principles, methods, and practices to troubleshoot, recover, adjust, modify, and improve IT systems; 2) Developing new methods, approaches, and procedures to carry out difficult and complex IT assignments and issues; 3) Supporting the management of software, software license, license servers, and associated network storage and network devices; and 4) Updating software portfolio records and software license management tools in accordance with policies, processes, and procedures. Note: This information must be supported in your resume to be considered for this position. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1100/procurement-clerical-and-technician-series-1106/ and https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standardshttps://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1100/procurement-clerical-and-technician-series-1106/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAV FACILITIES ENGINEERING COMMAND SE Naval Air Station Bldg 903 PO Box 30 Jacksonville, FL 32212-0030 US
• Name: Department of Navy EIC
• Email: doneic@us.navy.mil