PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Bureau of the Fiscal Service, User Services Division. The User Services Division will evaluate, integrate and support innovative technologies and workplace services to help Fiscal Service program areas achieve their goals, while effectively maximizing return on resources and providing cost-effective methods for all customers.

Duties

As a IT Specialist, you will: Respond to complex IT incidents and service requests, providing appropriate and prompt solutions. Analyze and troubleshoot difficult issues dealing with system issues, communications, and operational problems relating to Fiscal Service's messaging solution. Recommend and/or implement corrective actions. Work individually, as a team and with the agency's office of Information and Security Services (ISS) staff, to identify variables and possible fixes. Install the necessary enterprise messaging solution hardware, software, and update and configure the hardware and software to ensure the security, interoperability and interconnectivity to and from each component. Identify complex problems with the Fiscal Service messaging solution. Develop methods, approaches, or procedures for solving problems. Analyze evidence of failures to determine probable causes.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes performing work that involves the planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization's messaging solutions and business needs. Examples of such experience for the GS-12 level could include: - Experience as a system administrator responsible for supporting an enterprise messaging and collaboration solution to include on site or cloud based email systems; OR - Experience as a system administrator for enterprise-wide collaboration tools (e.g. Microsoft Teams) In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11 level for 52 weeks.

Education

Contacts

• Address User Services Division 200 Third St Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: fiscalserviceinquiries@fiscal.treasury.gov