PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Office of the Assistant Commissioner, Information and Security Services (ISS)/ Chief Information Officer , Service Operations Division. The Division is responsible for centralized project management and service management functions to promote specialized organizational capabilities and provide value to customers.

Duties

As an IT Program Manager, you will: -Direct the operations of the Division, which consists of three or more branches staffed by supervisory, professional, technical and clerical employees. Plan, organize, and through subordinate supervisors, direct the work of the Division. - Have duties that involve planning, organizing, coordinating, directing and managing the full range of Division functions with an emphasis on the efficient and effective delivery of IT services to customers. -Advise the Assistant Commissioner and Deputy Assistant Commissioners (ISS) on IT project management, customer management, and service management policies and practices. -Direct the customer support function, provide the enterprise End User Support and IT Service Desk functions. -Represent the Office in negotiations, conferences, and meetings with officials from the Treasury Department, Treasury bureaus, Federal Reserve Banks, and other Federal agencies (OMB, GSA, etc.) regarding IT issues and matters of mutual concern.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-15, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience for this position includes ALL of the following: - Oversight of program-level initiatives, including information technology (IT) systems development projects involving multiple information technology (IT) disciplines from design to support; AND - Experience providing advice, recommendations, and escalation of issues to management and other vested parties on topics surrounding information technology (IT); AND - Experience supervising a technical staff of information technology (IT) Specialists. AND In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies below. - Attention to Detail, such as initiating and directing special studies to test, adjust, or improve existing computer hardware and system software. - Customer Service, such as evaluating, integrating and supporting technologies to help internal and external customers achieve their goals. - Oral Communication, such as meeting with high-level contacts to justify and defend the commitment of resources for a program. - Problem Solving, such as developing and maintaining continuity of operations and disaster recovery plans. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-15, you must have been at the GS-14 level for 52 weeks.

Education

Contacts

• Address Service Operations Division 200 Third St Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]