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Job opening: Support Services Supervisor

Salary: $150 160 - 225 700 per year
Published at: Jan 17 2025
Employment Type: Full-time
As the senior administrative services expert and leader in the National Gallery of Art, the incumbent plans, implements, oversees and assesses all assigned functions and programs; manages a diverse and dispersed office of approximately 40 Federal and contractor employees, through subordinate supervisors.

Duties

If selected for this position, the programs managed include, but are not limited to:   Provides executive-level oversight, direction and review of NGA’s administrative and logistical support services and activities, to include, but not limited to: warehouse receiving, storage and distribution, property management, transportation services; printing and duplication services, supply, mail management, records management, telecommunications, travel services, travel card management, and building services management. Directs and approves the establishment of policies, procedures and guidelines for these services. Collaborates with the Administrator’s Budget Officer, the Treasury Division and senior leader forums to forecast, identify, and document short- and long-term resource requirements (funds, personnel, contracts, services, travel, supplies, etc.,) to ensure managed programs achieve desired outcomes and milestones for maintaining current operations facilities and assets while implementing improvements. Participates in strategic planning efforts to ensure the administrative services function contributes to overall mission success. Establishes or recommends metrics and performance goals and tracks and reports progress to senior leaders, managers, and external stakeholders as required. Develops, tracks, and analyzes key performance indicators and process and outcome metrics. Collects and analyzes data. Identifies trends and opportunities and satisfies internal and external reporting requirements. Develops progress reports and briefings, dashboards, information papers, statistics and quantitative and qualitative analysis. Makes presentations in a variety of forums. Directly, or through subordinate supervisors, performs a full range of managerial and supervisory responsibilities. Maintains up-to-date job descriptions which accurately describe duties and competencies required to efficiently and effectively accomplish the mission. Manages hiring actions in coordination with various staff offices. Identifies job requirements and assists in outreach efforts to attract candidates. Establishes training plans and works with subordinates to manage careers and prepare staff for future opportunities.                                                                                                                                                                                                 

Requirements

  • You must be a United States Citizen.
  • This employer participates in the e-Verify program.
  • Males born after 12-31-59 must be registered for Selective Service
  • See "Other Information" section regarding Selective Service requirements.
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period

Qualifications

Specialized Experience Statement: While not required by regulation, agencies may require that at least 1 year of the specialized experience must be at least equivalent to experience at GS-15 (5 CFR 319.301(c)(2)) To meet the minimum qualifications for this position, candidates must possess a minimum of one year of specialized experience at or equivalent to grade level GS-15. Specialized experience is defined as the demonstrated ability to perform the duties of the position, including progressively broad and complex experience directly related to the skills and abilities outlined under the Mandatory Technical Qualifications (MTQs) below. OPM Qualifications Standard:Individual Occupational Requirements: Support Services Administration Series 0342Associated Group standard: There is no Group Coverage Qualification Standard for this series. Use the Individual Occupational Requirements described below. MANDATORY QUALIFICATIONS:Applicants must address the following mandatory qualifications separate from their resumes. Statements must provide specific examples that address relevant experience, accomplishments and evidence that you possess demonstrated superior technical qualifications. You will not be considered for this position if you fail to submit qualification statements specifically addressing each mandatory technical qualification requirement. Mandatory Technical Qualifications (MTQs): Maximum of two pages per MTQ. MTQ 1. Describe your experience performing and directing warehouse and related functions: receiving; storage and distribution; property; transportation; printing and duplication; supply; mail; records; telecommunications; travel; travel card; building services. Did you design policies and directives for these functions? What kinds of specialized knowledge did you acquire? MTQ 2. Describe your experience with managing an annual budget of $10m or more. What were the sources of the funds? Were there multiple funding streams with multiple restrictions? Describe controls for funds and deadlines for obligations. What software did you use to manage funds and budget? MTQ 3. Describe your ability to (a) lead and (b) perform data analysis for a specified topic. Take into account your experience with data recording, reporting, collection, and processing functions; and data outputs and analyses that deliver necessary information to support program planning and management. Note the software applications you have used to carry out and present your analyses, and the ways you have presented it – both in person and virtually. MTQ 4. Describe your skill in setting short- and long-term goals for yourself and others. How have you ensured that the activities of a team are well-integrated with those of other teams? How have you planned a year or more ahead of time, and then delivered on that plan? Address the way and frequency with which you have collaborated with others to achieve something bigger than one person can achieve. Elaborate on methods and outcomes related to generating new ideas for opportunities and initiatives to advance an employer's goals. Has professional development and education factored into the way you lead others – how do you keep up to date on the latest information in your field? Describe the way you supervise and mentor others, including the full range of hiring, supervising and terminating as circumstances warrant. Other Relevant Eligibility Criteria: Your responses to the MTQs will be evaluated based on how clearly and concisely you emphasize your level of responsibilities, particularly, the scope and complexity of the programs, activities, or services managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues addressed; and the results of actions taken.You are required to submit separate narrative statements for each MTQ to receive consideration for this position. Please see the REQUIRED DOCUMENTS section for complete details regarding the page limitation and formatting requirement.Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position. Time-in-grade requirements do not apply to SL positions, so applicants do not need to have spent a certain period of time at the GS-15 or equivalent level (see 5 CFR 300.603(a)).Only experience and education obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

No positive education requirement.

Contacts

  • Address National Gallery of Art 4th and Constitution Avenue NW, Washington, District of Columbia 20565 United States
  • Name: Staffing
  • Phone: 202-842-6814
  • Email: staffing@nga.gov

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