This position is located at the Department of Veterans Affairs Northern California Health Care System (VANCHCS) in Primary Care Service which is a major inpatient and outpatient tertiary referral center with two hospital-based divisions serving the VA Sierra Pacific Network (VISN 21). The incumbent will be assigned to oversee performance and quality assurance of one or more sections within the service, as well as serving data analysis needs of Primary Care Service as a whole.

Duties

NOTE: This job will close when we have received 25 applications which may be sooner than the closing date. Duties include, but may not be limited to: Provides research and independent recommendations to management project managers and analysts regarding integration of prototypes, as applicable. Leads and facilitates analysis and development of prototypes, using agile-based methodologies; while recommending technical approaches for process improvement in the execution administrative and clinical functions. Reviews data such as patient satisfaction, provider performance dashboards, SAIL metrics, and functions independently with knowledge of data analytics, process improvement fundamentals and group facilitation. Executes strategies for maintaining and expanding data management and product development services that inform decisions at the highest level. Monitors key performance metrics by using their knowledge of their assigned clinical area's operations to select appropriate parameters in established systems such as VHA Support Service Center (VSSC), Strategic Analytics for Improvement and Learning (SAIL), PATS, and V-Signals, and charted data sources. Serves as a quality and data champion for the service and coaches the staff (including physicians, nurses, and advanced practice providers) how to properly create problem statements, select data constraints, and choose appropriate metrics to fully examine both defined and undefined problems. Responsible for the quality administration of clinical care delivery for the service. Incumbent monitors care delivery metrics including, but not limited to Primary Care Physician Performance Dashboard, PATS, V-Signals, provider proficiency, OPPE and FPPE monitors. Incumbent will be responsible for management of quality assurance program for Primary Care service. Responsible for ensuring compliance with federal, state, and local regulations and guidelines from entities such as the Equal Employment Opportunity Commission, Occupational Safety and Health Administration, The Joint Commission, and congressional acts such as the Health Insurance Portability and Accountability Act. Manages the resolution of findings related to internal and external survey visits and inspections. He/she works closely with Health Care System leadership and Quality Management staff to develop plans and implement actions designed to resolve any deficiencies found during these inspections and document how findings were brought to compliance. The incumbent provides education, and training to inform staff of regulatory requirements and conducts audits for both administrative metrics and clinical environmental care metrics to ensure compliance. The Management and Program Analyst is responsible for administering the quality assurance program for physicians and advanced practice registered nurses in their assigned section. This includes choosing appropriate metrics, ensuring completion of peer review, recommending and developing best practices for evaluation methods, and maintaining compliance with rules and regulations of the Medical Staff Office to ensure credentialing and privileging for the providers. Other duties as assigned. Promotion Potential: GS-9 The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-time, 8am - 4:30pm (Schedule subject to change based on the needs of the Clinic). Telework: This position is telework eligible. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst - Primary Care/PD00630O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/03/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience for GS-9: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience using Microsoft Office applications. Maintaining records and files in accordance with agency standards. Assisting in developing/scheduling safety training. You will be rated on the following Competencies for this position: Administration and ManagementAttention to DetailBudget AdministrationCommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is predominantly sedentary and does not require any special physical effort. May require some walking, bending, and light lifting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

• A Bachelor's degree or one full year of graduate education meets the requirements for the GS-7
• Two full years of graduate education or a Master's degree meets the requirements for the GS-9

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Northern California Health Care System 10535 Hospital Way Mather, CA 95655 US
• Name: Mari Hartman
• Email: [email protected]