This position serves as a Program Analyst for the Veterans Administration (VA) Northern California Health Care System (VANCHCS) Telehealth (TH) service which reports to the Facility Telehealth Coordinator (FTC) and is located at the VA Medical Center at Mather, CA. Telehealth Service is under the Associate Chief of Staff (ACOS) of Clinical Informatics and is in charge of VA's Telehealth services and solutions for the Northern California Health Care System (NCHCS), Medical Service.

Duties

DUTIES OF POSITION WILL INCLUDE BUT NOT BE LIMITED TO: Advises clinical and administrative staff on the availability of data resources available to capture data for daily work needs. Trains stakeholders on the usage of existing data sources. Meets with stakeholders to discuss the characterization of future solutions (i.e. data product, visualization). Discuss, design, and counsel stakeholders on as is and 'to be' workflows, and how they integrate with desired solutions Extracts and assembles data and information conducts analyses and develops reports or presentations Uses analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems concerning the efficiency and effectiveness of Telehealth and Connected Care clinical operations. Uses pertinent laws, regulations, policies and precedents which affect the use of the Telehealth and Connected Care Program. Build SQL query scripts to address issues not resolved with existing VHA data products. Trains stakeholders on the usage developed applications Creates documentation for all solutions produced and creates presentations to show case solutions produced. Plans and/or accomplishes special projects to support the overall mission requirements through developing methods for automating administrative data collection requirements and reports considering the interrelationships of reports and multiple uses of data. Produces verbal and written summaries of solutions produced for management and leadership. Work Schedule: Monday-Friday. 8:00am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Telehealth)/PD612-01800-O Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/26/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience: Power BI, Microsoft 365 Office Products, SQL You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Working knowledge of working with SQL, and familiarity with Microsoft SQL Server Management Studio in order to produce custom to fit data solutions that cannot be found using available existing VA resources, Working knowledge with Excel (including running macros, pivoting tables, connecting to remote DB servers), PowerPoint, Word in order to automate, repetitive data processing procedures and take advantage of the existing VHA's data warehouse, Knowledge and skill in rendering visually summary statistics in order to supply a quantitatively numerical picture of key measures for clinical staff and leadership, Knowledge and skill in applying analytical methods and techniques in addressing a question in hand. This includes but is not limited to qualitative and quantitative data collection methods, trending and the use of statistical tools, analyses, and presentation of data for use in decision making. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's degree or 2 full years of progressively higher level or LL.B. or J.D., if related graduate education leading to such a degree in a major field of study related to the work of the position which provided the knowledge, skills, and abilities necessary to perform the duties of this position. (NOTE: TRANSCRIPTS MUST BE SUBMITTED WITH THE APPLICATION MATERIALS. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPT(S) IS OK.). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond bachelors degree. [Note: To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each. Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position. EXAMPLE: To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of education beyond the first 18 semester hours (i.e. beyond the first year) by 18. Add the two percentages together. The total percentage must equal at least 100% to qualify.] (NOTE: TRANSCRIPT(S) MUST BE SUBMITTED WITH APPLICATION MATERIAL. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPTS OK). You will be rated on the following Competencies for this position: Customer ServiceData ManagementOral CommunicationTeaching Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mainly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. Work is typically performed in an adequately lighted and climate-controlled office. The work may require occasional travel. The work requires observance of the safety precautions typical of office settings. Risks are minimal. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Northern California Health Care System 10535 Hospital Way Mather, CA 95655 US
• Name: Diana Avila-Linaja
• Phone: 650-694-6000 X15130
• Email: [email protected]