About the position: This position will be assigned to the JBSA Lackland Information, Tickets, and Travel (ITT) Office. This is a Regular - Part Time category position with guaranteed 20 hours per week and may work up to 40 hours per week. Work schedule varies based on facility needs and includes weekends and/or holidays. Employees appointed to regular category positions are eligible for benefits.

Duties

The purpose of this position is to provide support and assistance to patrons of ITT activity by selling tickets for local, in-state and national attractions, theme parks and events for our Military and their family. This position may also function as a tour guide/escort for instate and out of state tours. Sell over the counter and internet based tickets from Local and National Attraction Theme Parks. Takes Reservations for tours. Provides information on local amusements and general tourist information. Responsible for and maintains personal allotment of tickets. Orders tickets from management when needed, maintains daily ticket inventory log for accountability. Maintains stock record cards on all tickets and annotates both issue and sales to maintain accountability. Collects money through cash, check and charges. Issues receipt for all sales. Prepares daily individual Cashier's Report at the end of shift. Completes end of month inventory for all tickets under their responsibility. May be asked to perform as a tour escort for instate and out of state tours. Accompanying the tour group by acting as guide, insuring transportation and reservations are in order. Account for passengers on tour to ensure a successful trip. Keeps supervisor advised of any major or unusual problems which may arise during tour of duty. Replenishes brochures on racks and orders when out of stock. Ensures work environment is clean; vacuuming, sweeping, mopping of floors, wiping down all glass areas. Will work under supervision of Information, Tickets and Travel Manager who provides guidance when performing new or procedurally complex duties. Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12651154

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position has physical requirements which require the incumbent to complete a favorable pre-employment physical.
• This position requires shift work to provide coverage on evenings, weekends, holidays, and/or special occasions.
• To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/26/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicant must have experience as a cashier and cash handling procedures. Must have worked directly with Customers. Practical experience of travel, tour and recreation activities, rules, procedures is desirable. Experience in following oral and written instructions effectively. Must have experience in working in fast paced environment. Knowledge, Skills, and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of the San Antonio area and experience in local tourism industry is preferred. 2. Ability to handle multiple job related tasks concurrently with attention to detail. 3. Ability to effectively communicate with customers. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBSA Lackland Community Services Flight 802 FSS/FSCN 1720 Patrick Street Bldg 5311 Lackland AFB, TX 78236-5243 US
• Name: JBSA Lackland NAF HR Office
• Email: [email protected]