Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Duties

The Supervisory Program Specialist position is located in the Systems Operation Control Section (SOCS), Flight Operations Branch, Flight Operations Division, Law Enforcement/Federal Air Marshal Service (LE/FAMS), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include but are not limited to: Serves as a Supervisory Program Specialist in the Reservation Unit (RU), Systems Operation Control Section (SOCS), Flight Operations Division within LE/FAMS under the direction of a manager. Manages and ensures that reports and reconciliation of sales data, ticketing history and sales reporting are completed in accordance with the Airline Reporting Corporation (ARC). Conducts quality control checks to ensure all reservations established within the Global Distribution System (GDS) are in compliance with Reservations Standard Reservations Standard Operating Policies (SOPs). Facilitates resolution for systems issues to ensure business continuity. Builds and maintains extensive relationships with other internal unit Supervisors and external airline stakeholders to facilitate mission staffing requirements, develop and maintain automated systems, and support LE/FAMS mission and operations.

Requirements

Qualifications

To qualify at the SV-I pay band (equivalent to GS-13 grade level): you must have one year of specialized experience at the SV-H/GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience is defined as: Ensuring and tracking the information in the Airline Reporting Corporation (ARC) are accurate and in compliance with regulations. Managing travel agency reporting requirements for three separate agencies in the FAM program. Processing SABRE LNIATA (terminal line address) ordering/assignments and reconciliation for agency use of SABRE Red product. Conducting research into potential problems to determine cause and find best approach for immediate resolution. Supervising and managing the reservation travel system to ensure that data are completed in accordance with Airline Reporting Corporation (ARC). Leading a team and/or fostering collaboration, assigning and evaluating work among team members. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following: Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Contacts

• Address Federal Air Marshal Service 6595 Springfield Center Dr Springfield, VA 22150 US
• Name: HC ServeU Customer Care
• Email: [email protected]