You will serve as an Operations Manager for the Small Business Administration (SBA), Office of Capital Access (OCA), Damage Verification Center (DVC) in Herndon, Virginia. You will plan, direct, manage, coordinate and evaluate the DVC damage assessment and loss verification functions within the Continental United States (CONUS) and outside the Continental United States (OCONUS) and its territories .

Duties

As a Supervisory Operations Specialist at the GS-0301-14, some of your typical work assignments may include: Supervises all field operations carrying out and supporting the DVC loss verification functions in order to support the SBA disaster loan program. Ensures appropriate staff and resources are allocated to accomplish the mission. Actively involve in the day -to-day operations involving the estimation of quantity of materials and costs for constructing or repairing homes and business. Develops and implements strategies to address a fluctuating workload and obtaining feedback from a variety of sources while sustaining good working relationships by preserving effective lines of communication with employees and SBA officials at all levels. Oversees development and implementation of training content and requirements, and ensures that all DVC employees receive needed training. IMPORTANT NOTES: This is a Permanent appointment, competitive service position with a full-time work schedule. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required heighten Disaster Activities. By applying for this position with SBA's Damage Verification Center - DVC, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. DVC is located in the business area of Herndon, VA. It is conveniently located near various eateries and shops and is accessible via public transportation. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is also being announced under Delegated Examining Procedures, announcement # DE-25-DVC-12593180, open to the general public. This position is not included in a bargaining unit.

Requirements

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation and credit check are required.
• You must meet time-in-grade requirements by the closing date, if applicable.
• A one-year supervisory probationary period may be required.
• You may be required to complete a one-year probationary period for non-supervisors if you fail to complete the one-year supervisory probationary period.
• This position is not included in a bargaining unit.

Qualifications

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-14: One year of specialized experience, equivalent to the GS-13 grade level in the Federal service, obtained in either the private or public sector: Planning and leading or supervising the day-to-day operations of an organization to meet program goals, involving the estimating of quantity of materials and costs for constructing or repairing homes and businesses; Participating in the development of organizational objectives and operating procedures; Communicating orally, or representing the organization, in meetings with senior management or high-level officials; and Analyzing and making recommendations or decisions on workload distribution and staffing requirements. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 11/13/2024.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Damage Verification Center - DVC 13221 Woodland Park Road, 6th Floor Herndon, VA 20171 US
• Name: DVC HR
• Phone: (703) 487-8100
• Email: [email protected]