It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Telework is not guaranteed, however you may be eligible based on current agency policy. Are you willing to reside within commuting distance of Fort Sam Houston, TX?

Duties

Works under general supervision of the Supervisory Program Analyst (Chief Technical Development and Training) in the Army Recreation Machine Program. Create, update, and completes HQ technical documents and assignments related to research, documentation, testing, evaluating, and maintaining gaming devices and related equipment. Researches, identifies, and tests new and current gaming products. Maintains laboratory test equipment and machines in working condition. Assists in development and publishing of organization gaming machine technical SOPs, including security procedures, organization technical memoranda and bulletins related to operation of gaming machines and supporting peripheral equipment. Researches and stays abreast of developing technology and gaming machine applications. Develops processes to test and validate that operational systems and data support systems are secure and operating properly. When directed, conducts periodic quality control inspections of field operations to ensure compliance with SOPs, technical memoranda, technical bulletins, and machine/network security. Provide technical support and guidance to district staff as required. Evaluate and troubleshoot technical compatibility of gaming devices with Slot Management System (SMS). Liaise with vendors to coordinate troubleshooting and solutions for known issues. Maintain an in-depth technical knowledge and understanding of gaming devices and related infrastructure. Proactively stay abreast of the latest industry, gaming technologies, and solutions. Fully conversant with all gaming equipment installed in the locations. Perform administrative duties such as typing technical memorandums (TM) for the gaming products, writing Concept of Operations for new ideas to be implemented. Also, responsible for parts ordering and requisitions of gaming equipment. Document in detail gaming devices problems and present resolutions for future reference. Support user acceptance testing and communicate solutions to peers and supervisors. Uses diagnostic and analytical tools to troubleshoot, isolate, and remedy both mechanical and electronic engineering problems with gaming equipment and supporting peripherals. Tests, evaluates, and distributes gaming machine software and firmware in a secure and verifiable fashion. Develops and conducts standardized training for all organization Field Service Technicians and Supervisors. Interprets technical guidance from State Gaming Licensing Boards and independent Testing Laboratories. Manages projects related to testing and fielding of new gaming machines and/or peripheral equipment. Maintains ongoing communication and ensures ongoing coordination with commercial vendors of gaming machine products. Evaluates and recommends adoption of new technical systems and equipment that support enhanced business operations to enhance revenues and/or reduce operating expenses. Assures property and resources are protected against fraud, waste, abuse or misappropriation. Evaluate and maintain proper internal control standards in conjunction with standard Army policies. Take immediate corrective action to correct any identified deficiencies. Support Army and ARMP procedures and guidance to identify potential areas of risk for theft or loss of funds or assets and initiates corrective actions.

Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position, to include T1
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty.
• A valid passport may be required for overseas travel

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. Possess a minimum of five years of specialized experience in troubleshooting diagnosing, repairing, and operating slot machines, gaming devices and related equipment. Possess extensive knowledge writing technical information or guides on gaming equipment. You will need to provide samples if selected for interview. Possess recent experience that was gained in the last five years in the gaming industry as Slot Manager, Technical specialist working for a major gaming machine manufacturer or specialist working for a casino. OR Do you possess (a) all the requirements for a bachelor's degree in electrical engineering, electronics engineering, or electronics technology, or - (b) 3 years of study in an accredited (by the Accreditation Board of Engineering and Technology, Inc. (ABET) curriculum in electronics, or - (c) a full 4-year course of study leading to a bachelor's degree that included major study or at least 24 semester hours in any combination of courses such as engineering, physical science, technology, or mathematics. At least 12 of the 24 semester hours must have been in electronics courses. If yes, you must submit transcripts at the time of application. Must possess demonstrated working knowledge of IT components. All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience, and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit. Possess project management experience that demonstrates your ability to plan, follow-up and make adjustments I order to meet completion goals. Demonstrated experience providing training, technical direction, and guidance to co-workers. Do you possess demonstrated experience with casino gaming devices, slot machines, and electronic table games. Demonstrated knowledge of casino operations, and gaming rules and regulations. Possess experience with IGT Advantage or other Slot Management systems. Possess demonstrated experience installing and updating hardware and software on casino gaming machines. Possess extensive knowledge writing technical information or guides on gaming equipment. Able to write procedures and other documentation needed for the enhancement of processes and systems. A technical writing sample will be requested if selected for interview.

Education

Education can be used to determine minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Contacts

• Address CC-NAF-W6BD20 IMCOM FMWR HQ DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Anna Humes
• Phone: 520-674-2636
• Email: [email protected]