The Program Support Assistant of the VIST (Vision Impairment Services Team) at the James A. Haley, VAMC is the first line of contact for patients and referral sources of the clinic. They are part of the Vision Impairment Services Team. This team includes low vision optometry clinic, neurology-traumatic brain injury optometry clinic, low vision therapy, and orientation and mobility and works closely with blind rehabilitation services (BROS) and the (VIST) team coordinator.

Duties

Duties include but are not limited to: Acts as the point of contact for the VIST Team and patients. Prescreens patients and obtains patient information. Communicates with patients· and assists with determining service eligibility, and sends specific written information to the patient concerning the initial scheduled service and other appropriate services as indicated. Schedules patients' appointments and places a patient reminder call and appropriate letters for all patient appointments with the VIST Team. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written or electronic communication. Composes letters and reports, reviews correspondence for accuracy and completeness, assists with preparation of presentation outlines and materials, and develops form letters and replies to inquiries Extracts data and builds data tables Triages phone calls Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to community organizations. Acts as liaison to other managers and staff of the Ophthalmology/Optometry Clinic, Visual Impairment Services, Blind Rehab Outpatient Specialist (BROS) Physical Medicine and Rehabilitation Service, Audiology, Social Workers, Vocational Rehabilitation and other blind related agencies. Work Schedule: Monday - Friday 8am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD051690 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/02/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Typing Requirement: This position has a typing requirement of 40 words per minute. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1. Experience with patient interviewing techniques. 2. Experience of data collection and analysis. 3. Preparing reports and spreadsheets. 4. Proficient in Excel, Word, VISTA/CPRS and in patient scheduling (i.e., GUI, VISTA, etc.) 5. Experience creating flyers, brochures and statistical graphs. You will be rated on the following Competencies for this position: AccountabilityCustomer ServiceManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work entails some movement within the facility as well as sedentary work. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Alejandro Barrios
• Phone: (717) 272-6621 X5717
• Email: [email protected]