This position serves as the program Support Assistant and Administrative Assistant for Mental Health & Behavioral Sciences Service. The MH&BS Service is divided into 9 subspecialty sections, some of which are further subdivided. The service has extensive internal procedures and reporting systems. The MH&BS Service is interlocked with affiliated academic programs. The primary purpose is to provide administrative and clerical support to a team who is providing clinical services to Veterans.

Duties

Duties include bat are not limited to: Ensure third party billing and VERA dollars received are appropriate and clinic coding practices are current and appropriate. Enters and tracks non-equipment IT service requests. Troubleshoots staff IT, space, and equipment issues and acts as liaison between program staff and MHSL Logistical Coordinator. Coordinates activities with other administrative support staff and departments to ensure efficient flow of work throughout the Mental Health Service Line. Maintains an automated system of program-specific data to track suspense dates on project milestones, progress reports, funding accomplishments, compliance strategies, etc. Collects and analyzes Clinic Utilization reports through VSSC and Vista to ensure compliance with Medical Center Policy, MH & BSS, Directives and VA Handbooks. Work Schedule: Monday-Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD06556A Critical Skills Incentive (CSI): Not authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/05/2024. Proficiency Requirements: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skill: 40 words per minute typing speed You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Monitors expenses and recommends budget adjustments to deal with changing situations such as varying costs for equipment parts, or services, and changes in the availability of funds. Integrates data from various types of resources to produce final products for analyzation which will be accurate to meet the needs of the program. Collects, analyzes and tracks data related to provider productivity, proper stop-code usage, clinic wait times and cancellations, no-shows, missed opportunities, open encounters, consults, and notes. Maintains an automated system of program-specific data to track suspense dates on project milestones, progress reports, funding accomplishments, compliance strategies, etc. Types a variety of documents into final form, ensuring correct grammar, spelling, punctuation, format and style. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsComputer SkillsCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary in nature and involves physical activity typical of an office setting. Bending and lifting equipment and boxes may be required. Occasional trips within the community area may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Jordan Davis
• Phone: 8138167155 X100486
• Email: [email protected]