The Data Solutions Delivery Manager within the Information, Data, and Analytics Service Line (IDAS) oversees the successful delivery of projects and solutions to clients. You will manage the end-to-end delivery process, ensuring that projects are completed on time, within scope, and to the required quality standards. This role involves coordinating cross-functional teams, managing resources, mitigating risks, and ensuring that client expectations are met or exceeded.

Duties

Ensures the successful delivery of data and analytics projects on time, within scope, and to the required quality standards by overseeing the end-to-end delivery of projects, from planning through to execution and final delivery. Acts as the primary point of contact for data tools and services projects throughout the project lifecycle, ensuring clear and consistent communication while building and maintaining strong relationships with end users. Coordinates cross-functional teams, ensuring alignment with project goals and timelines. Regularly engages with data tools and services users to understand their needs and expectations, providing updates and addressing any concerns. Analyzes customer usage data to identify trends, insights, and opportunities for improving customer success and product utilization. Leads problem-solving efforts when issues arise, working collaboratively with teams to find effective solutions. Responds promptly to customer inquiries and support requests, ensuring that issues are resolved quickly and effectively. Drives continuous improvement in project delivery processes and promote the adoption of innovative approaches to enhance service delivery. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/NASA Center requirements.
• You must meet qualifications requirements by the closing date of this announcement.
• Financial Disclosure, Drug Testing, Bargaining Unit and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• This position may require a one-year probationary period.
• Selected applicant(s) must be assigned to a duty location listed on the announcement.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Overseeing the end-to-end delivery of highly technical data related projects, from planning through to execution and final delivery; Monitoring highly technical project progress, manage IT resources effectively, and address any deviations from the plan; Engaging with end users to understand their needs and expectations, providing updates and addressing any concerns. IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Langley Research Center 1 NASA Dr Hampton, VA 23666 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]