As a Supervisory IT Specialist (Office Chief), within the Networks and Telecommunications Services (NaTS) Service Line, you will be responsible for establishing modernization policies, procedures, schedules, resources, and security of the systems that deliver IT services. You will manage a team of highly skilled specialists in integrating, operating, securing, and planning of enterprise and mission network systems.

Duties

Ensure the organization’s strategic plan, mission, vision and values are communicated and integrated into the team’s strategies, goals, objectives, and work. Coordinate day-to-day activities as they relate to Networks and Telecommunications Services (NaTS) modernization and integration efforts. Exercise authority in maintaining critical network systems, monitoring and alerting systems, and ensuring issues are communicated to NaTS management. Provide oversight of Integrated Operations technology roadmaps and integration into all service line processes. Maintain expert-level knowledge of the technical design and capabilities of NaTS managed networks. Lead technical troubleshooting efforts and teams to identify and resolve issues affecting mission critical network communication issues. Perform a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background security investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• If selected, you will be required to complete a financial disclosure statement.
• A one-year supervisory probationary period may be required.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level: Ensuring the effectiveness, management, and execution of technical requirements for the enterprise architecture of IT Integrated Operations Services; Overseeing Integrated Operations performance management and policy/process compliance (e.g., management controls for Objectives and Key Results (OKR), Key Performance Indicators (KPI), Key Risk Indicators (KRI); Leading collaboration with stakeholders to meet the technical requirements of Integrated Operations Services. AND You MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Marshall Space Flight Center Marshall Space Flight Ctr Huntsville, AL 35811 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]