You will serve as an IT SPECIALIST (CUSTSPT) for the IM CUSTOMER SERVICES BRANCH in the ACIO/INFORMATION TECHNOLOGY DIVISION, CORPORATE OPERATIONS DEPARTMENT of NAVAL SURFACE WARFARE CTR CORONA DIV.

Duties

You will develop and update telecommunication (Telecom) standards and policies for the Corona site, validating customer requirements, and reviewing and approving facilities projects for communication requirements. You will perform project Quality Assurance inspections to ensure communications installs are performed properly and meet industry standards and codes and will report deficiencies to the Facilities branch for contract remediation. You will act as the program manager for all telecommunication service programs at the Command and will act as a liaison between Naval Sea Systems Command (NAVSEA) and Defense Information Systems Agency (DISA). You will validate, create, submit, and manage circuit order requests on behalf of the command. You will initiate and manage contractual actions for voice, data, cable and Enhanced Mobile Satellite Service (EMSS) services. You will also serve as the ServiceNow Helpdesk Manager which includes managing a new Field Services section, ticket queue, Service Level Agreement's (SLA's) and customer requirements. You will direct technician taskings, collect metrics, and create workflows. You will perform circuit installs and troubleshooting, schedule outages, assist with systems migration, provide escort services, and manage day-to-day operations.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This is a Cyberspace Workforce position, work role code 411, proficiency level Intermediate the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.

Qualifications

For the NT-05: Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-04 (GS-11/12 equivalent) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Validating customer requirements and performing inspections to manage Telecommunications (Telecom) service programs for an organization. For the NT-04: Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-03 (GS-09/10 equivalent) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Consulting with customers to troubleshoot and address issues for Telecommunications (Telecom) service programs. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVAL SURFACE WARFARE CTR CORONA DIV 1999 4th St Norco, CA 92860 US
• Name: Department of Navy EIC
• Email: [email protected]