Job opening: Contact Representative (Office Automation/Physical Evaluation Board Liaison Officer)
Salary: $50 246 - 65 321 per year
Published at: Oct 23 2024
Employment Type: Full-time
About the Position: This position is located in Evans Army Community Hospital, Army Health Clinic, Family Medicine Services.
Duties
Initiates, reviews, and distributes permanent profiles.
Assist members from the time of receipt of notification pending Medical Evaluation Board (MEB) through various stages of processing until completion of the Clinical Evaluation Process and forwarding to the Physical Evaluation Board Liaison Officer.
Perform a variety of technical and organizational support duties, mainly in the area of work measurement, forecasting, capacity planning, and scheduling.
Answer non-technical questions concerning appointment providing standardized preparatory instructions for routine procedure for referring to appropriate staff, as required.
Perform a variety of standard and non-standard clerical duties to coordinate travel arrangements, services, and medical appointments for patients and their Family members from distant areas of the geographical region.
Operate a personal computer to input, store, retrieve, and manipulate data.
Requirements
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
- This position requires incumbent to obtain and maintain a favorable result from a National Agency Background Check.
- Incumbent may be required to successfully complete the 61-F4/340-F3, (physical evaluation board liaison officer) training and certification course within 180 days of the appointment and annually thereafter.
- This position is inclement weather essential. This means that you must be willing to make every attempt to report for duty on time and/or remain on duty during severe weather conditions.
- This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of documented experience which demonstrates experience: 1) providing information and assistance to Soldiers; 2) gathering and inputting data into a computer system; 3) communicating with patient and staff in scheduling and adjusting appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-6).
You will be evaluated on the basis of your level of competency in the following areas:
Computer LiteracyCustomer Service (Clerical/Technical)Oral CommunicationOrganizational Awareness
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Contacts
- Address JT-DHA-DD83CJ DHA CO SPRINGS MKT-EVANS ACH
DO NOT MAIL
Fort Carson, CO 80913
US
- Name: Army Applicant Help Desk
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