Job opening: Contact Representative
Salary: $38 540 - 62 063 per year
Published at: Sep 13 2023
Employment Type: Full-time
About the Position:
This position is in the Managed Care Division at the Evans Army Community Hospital (EACH) located at Ft. Carson, Colorado. EACH provides a full range of inpatient and outpatient medical services to active duty personnel, retirees, and Department of Defense dependents within a multi-military service healthcare market.
Duties
Provide support and assist in the maintenance and provision of a comprehensive managed care program.
Provide improved access to high quality of care while containing/reducing health care expenditures.
Provide or arrange for care to an appropriate source, ensure payment for care provided.
Disperse information to the public on rights, benefits, privileges, or obligations.
Explain pertinent legal provisions, regulations, and related administrative practices, and their application to specific cases.
Assist individuals in developing needed evidence and preparing required documents, resolving errors, delays or other problems in obtaining benefits or fulfilling obligations.
Requirements
- This position has a mandatory seasonal influenza vaccination Unless you have a medical or religious reason.
- This position will require a background investigation
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Civilian Employees of the OrganizationCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent Department of Defense (DoD) Civilian EmployeeDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which demonstrates experience in dispersing information to the public on rights, benefits, privileges or obligations under a body of law; and Explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; and assisting individuals in developing needed evidence and preparing required documents or in resolving errors, delays or other problems in obtaining benefits or fulfilling obligations.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
You will be evaluated on the basis of your level of competency in the following areas:
Computer LiteracyOral CommunicationProblem SolvingTechnical Competence
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Contacts
- Address JT-DHA-DD83CJ DHA CO SPRINGS MKT-EVANS ACH
DO NOT MAIL
Fort Carson, CO 80913
US
- Name: Army Applicant Help Desk
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