This position is located at Department of Housing and Urban Development, Office of Field Policy and Management. This opportunity is also open to Status eligibles under announcement 24-HUD-2449. Please refer to that announcement for details on open period, eligibility, and how to apply. This is also open at the GS-2 and GS-3 under announcements 24-HUD-2447 and 24-HUD-2448-P.

Duties

The following are the duties of this position at the GS-5. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a Management and Program Assistant, you will: Respond to routine requests for information, and appropriately refers those needing additional attention. Provide processing support for Departmental correspondence in accordance with the latest, revised Departmental Correspondence Handbook 2221.1, as revised. Compile and distribute routine information in a professional manner in response to requests received through phone calls and walk-in visitors needing housing or other assistance through HUD programs. Update and maintain current customer service-related electronic data as well as other internal/external information, including needed data, fact sheets, and reference materials for efficient customer service duties and office reports, and other communication needs. Participate in meetings and ad hoc groups to assist in providing input, recommended solutions to problems, and to identify opportunities to improve areas of mutual concern.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. General Experience: For the GS-4 grade level, general experience must include one year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Education: 2 years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR Combination: You may qualify with a combination of qualifying education and experience. The total percentage must equal at least 100 percent to qualify for that grade level. Specialized Experience: For the GS-5 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized Experience for this position includes: Communicating effectively orally and in writing; AND Plan and organize work; AND Identify problems, gather pertinent data, and recognize solutions. OR Education: You may substitute education for general or specialized experience as follows: 4 years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR Combination: You may qualify with a combination of qualifying education and experience. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Education

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Contacts

• Address Office of Field Policy and Management Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]