This position is located in the New Loan Section of the Escrow Branch; which is overseen by the Customer Assistance Division. The incumbent will review loan history, adjusting loan balances/ repayment activity on borrower accounts. Analyze loan and customer financial activity to make account adjustments/ correct discrepancies as a result of program requirements, balancing and reconciling updates to loan servicing data and preparing worksheets to prove accuracy and initiating corrective actions.

Duties

Perform routine analysis to update loan activity and processes a variety of program related transactions to facilitate the effectiveness of Rural Development's nationwide loan portfolio. Research, analyze, and reconcile routine to somewhat more complex program transaction histories resulting from a variety of sources such as tasks, customer inquiries, customer appeals, and external customer requests. Make recommendations to the supervisor regarding improvements that can be made to the programs serviced for efficiency and effectiveness. Maintain and analyze routine system reports to maintain servicing system data integrity. Enter internal data or customer related data into the loan servicing systems and databases. Consult with higher graded employees and consider existing problems and constraints that may impact program effectiveness.

Requirements

• You must be a US Citizen or US National
• Males born after 12/31/1959 must be Selective Service registered or exempt
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. For GS-07: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level, or it's non-federal equivalent. Specialized experience is defined as performing routine analysis to update loan activity, processing program related transactions, reviewing loan history, adjusting loan balances and repayment activity on borrower's accounts. Entering internal data/customer related data into loan servicing systems and databases. Using word processing, database and spreadsheet software to prepare documents and to enter, revise, manipulate, sort, calculate, store and retrieve data. Reporting findings to higher-level employees and recommending corrective action for aspects of a program or function. There is no substitution of education for experience at the GS-07 level. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the series GS-0344 set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational requirement, or educational substitution for this position.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Corrina Ortiz
• Email: [email protected]