Each day is different and exciting in the Patient Support Services Department (PSSD) of the NIH Clinical Center! The PSSD Department is currently seeking an enthusiastic and dedicated Program Analyst with experience working in a health care setting to add to their team. In this position, you will be responsible for collecting and analyzing data with the goal of identifying trends and areas of improvement for department operations and patient services. Join our team today!

Duties

Establishing study methods and techniques to be utilized in studies and audits. Interpreting findings resulting from studies that are independently developed. Analyzing and evaluating, on a quantitative and/or qualitative basis, the effectiveness of programs or operations in meeting established goals, measures, and objectives. Recommending improvements to promote efficiency and cost savings. Developing various statistical tables and reports, or new or modified work meetings, management processes and procedures for administering program services, guidelines and procedures for program operations. Reviewing, monitoring, analyzing, and evaluating financial, narrative, and statistical reports and program data.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.).
• If selected, you must pass a pre-employment medical examination.
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• A one-year probationary period may be required upon selection/placement.

Qualifications

In order to qualify for a Program Analyst, GS-0343 position at the GS-09 grade level, you must have: A. At least one (1) year of qualifying experience equivalent to at least the GS-07 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: participating in studies and analyses of program operations; reviewing policies and procedures related to program operations; and gathering and organizing statistical information to improve the effectiveness and efficiency of program operations; OR B. Completed a Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree or an LL.B. or J.D., if related; OR C. A combination of education and specialized experience that meets the qualification requirements for this position. In order to qualify for a Program Analyst, GS-0343 position at the GS-11 grade level, you must have: A. At least one (1) year of qualifying experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: analyzing the effectiveness, efficiency and productivity of conventional problems involving program operations; reviewing the effectiveness of policies and procedures related to the management and administration of financial and budgeting operations; gathering and organizing statistical information to improve the effectiveness and efficiency of program operations; and drafting recommendations for modifying, revising, or implementing procedures to improve the effectiveness and efficiency of program operations; OR B. Completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M., if related; OR C. A combination of education and specialized experience that meets the qualification requirements for this position. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12549538

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]