You will serve as an IT Specialist (CUSTSPT/NETWORK) in the Office of the Judge Advocate General (OJAG) of NLSC. This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections below for instructions.

Duties

You will continuously monitor and maintain system and network performance, promptly analyzing and resolving complex issues. You will install, configure, and upgrade hardware and software for servers and workstations as needed while developing and maintaining security protocols to protect network and data integrity. You will support and troubleshoot local and remote access issues to ensure seamless connectivity, along with maintaining and optimizing local area networks (LAN), storage devices, and physical and virtual environments. You will compile and present reports on end-user support metrics, keeping the team informed of management plans and objectives while reviewing IT customer support services for compliance with established processes. You will work with team members to develop common approaches and facilitate the coordination of initiatives while maintaining a library of reference materials to answer procedural questions. You will leverage their knowledge of cloud architecture to deploy, configure, and monitor cloud-based resources effectively. You will be responsible for configuring and customizing the platform to enhance IT service management processes, ensuring that it aligns with organizational needs.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role codes: Network Operations Specialist proficiency level Advanced, the incumbent is required to obtain/maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and DON policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

You resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector applying a knowledge of established IT techniques and requirements related to networks, intranet, and telecommunications regulations, policy, and guidance. I am able to communicate well both orally and in writing. Specialized experience must demonstrate the following: 1) Administering, developing, delivering, and supporting IT systems and services for customers across both on-premises and cloud environments; 2) Building, maintaining, and supporting an organization's virtualized infrastructure, with a focus on administering cloud environments and providing server and desktop operating system support in a diverse setting; 3) Performing Tier 3 systems administration, addressing complex issues with innovative approaches to problem solving; 4) Planning, designing, developing, and integrating network systems to align with existing or planned infrastructures; 5) Enhancing IT systems and services, developing and implementing new methods, approaches, and procedures for installing, configuring, troubleshooting, and maintaining customer hardware and software; and 6) Utilizing a knowledge of cybersecurity regulations, policies, and practices. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NLSC 1322 Patterson Ave Suite 3000 Washington Navy Yard, DC 20374 US
• Name: Department of Navy EIC
• Email: [email protected]