This position is assigned to the NWW (N95) office within the CNIC Fleet and Family Readiness Programs (N9) Directorate and reports directly to the Regional Program Director. The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warriors, family members or caregivers.

Duties

A. Case Management 90% Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) regulations. Conducts initial assessment of service member and family to identify any non-medical issues. Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions. Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims. Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care. Ensures that the RSMs, family, and caregivers have access to all medical and nonmedical services including rehabilitation, education, employment-related programs, and disability benefits. Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services. Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc. Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel. Ensures seamless transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges. Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports. Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command. Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required. B. Program Support 10% Provides program briefs and participates in public awareness efforts to educate the fleet on NWW.

Requirements

• Must be able to obtain and maintain a Secret Security Clearance.
• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• The work is primarily sedentary in nature.
• The work is performed in a normal office setting at the region, installation or medical treatment facility.
• The incumbent must hold and maintain access to all relevant Wounded Warrior systems and enrollee database to perform required duties.
• Bedside travel is required within prescribed timelines as outlined in CNIC instruction.

Qualifications

Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated warrior and family/caregiver requirements. Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program/operations area to consider their impact on programs. Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which have impact on Navy or NWW-SH goals and objectives. Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g.., local commands, regions, and headquarters) and other government agencies. Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations. Ability to work effectively on a team. Ability to work in a stressful environment on time sensitive issues.

Education

N/A

Contacts

• Address NAVBASE Coronado San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
• Name: Jocelyne Bradley
• Email: [email protected]