Who may apply: Current, permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees.

Duties

Serves as the Deputy Director, Customer Care Center, and technical expert in regards to Customer Care Center staffing, metrics, and operational performance. Manages the review of a variety of financial policies, guidelines, data, documents, reports, processes, and procedures to determine trends that impact operational efficiency. Exercises accountability and leadership oversight of audits and operational reviews performed by the Internal Control and Quality Review units to ensure correct and proper execution of Department of Defense guidance, policies, and procedures. Plans work and establish priorities for subordinate employees; select or approve the selection of employees; develop and/or review performance standards; evaluate employee performance. Analyzes statistics related to internal and external business drivers that help identify potential trends and forecasts of operational needs. Develops operational improvement recommendations based on analyses of data and performance gaps.

Requirements

• Must be a U.S Citizen or National
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for Federal employment
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Time in Grade Requirement - see the Qualifications field below for more details.
• Obtain/Maintain Financial Management Certification
• New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.

Qualifications

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service that demonstrates the ability to perform the duties of the position is required. For GS-12: Specialized experience at the GS-11 grade level is defined as: providing technical expertise on financial standards and principles to effectively analyze customer service operations; applying applicable laws, regulations, policies, and procedures to resolve issues relating to financial entitlements; and providing complex operational analysis to leadership in effort to help carry out the financial mission. GS-12 Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-11 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Education is not substitutable for specialized experience at this grade level.

Contacts

• Address DFAS - ACCOUNTING OPERATIONS - COLUMBUS 3990 E. Broad Street Columbus, OH 43213 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]