Position may be filled at either location below: Location A: Fort Belvoir, Fairfax, VA $99,200-$128,956 Location B: New Cumberland, PA $99,200-$128,956 Location C: Philadelphia, Philadelphia, PA $95,694-$124,398 Location D: Richmond, Richmond, VA $90,751-$98,426 Location E: Whitehall, Franklin, OH $90,669-$117,866 Location F: Wright-Patterson AFB, Greene, OH $90,178-$117,227 Location G: Battle Creek, Calhoun, MI $86,962-$113,047 Location H: Hill AFB, UT $86,962-$113,047

Duties

Serves as an IT Specialist providing customer support in one of more of the following areas: systems management, infrastructure support, assigned Automated Information Systems (AIS) and production management. Ensures that the organizations strategic plan, mission, vision and values are communicated to the team and integrated into the team's goals, objectives, workplans and work products and services. Articulates and communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completions. Responds to and resolves customer requests for support and monitors/processes DLA Transaction Services exceptions and reject messages. Serves as a senior team member of IT Specialists providing support of one or more assigned AIS's. Responsible for analyzing the performance of the assigned AIS to ensure timely delivery of transactions/documents to DoD and private sector customers Performs DLA Transaction Services enterprise management, system management, production administration and data administration customer support and/or technical support services. Prepares reports and maintains or ensures the maintenance of records of work accomplishments and personal administrative information and coordinates the preparation, presentation and communication of information to the supervisor. Maintains program and administrative reference materials, project files and documents and makes available policies, procedures and written instructions from the supervisor; maintains current knowledge on procedures, policies, directives, etc.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Critical-Sensitive with Secret
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• This is a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis.
• This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6.

Qualifications

To qualify for an IT SPECIALIST (CUSTSPT), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Providing IT Specialist support with assigned Automated Information Systems (AISs), Centralized Customer Support, Information Center and/or Telecommunication Interfaces/Infrastructures. Answering telephone calls, responding to emails, monitoring trouble ticket system and taking action to ensure correct support is provided. Providing technical expertise and assistance for new/or transitioning customers and field representatives in establishing network connection, resolution of hardware, software and/or network problems, and establishes guidelines for support personnel to utilize. Monitoring AIS and telecommunication processes as requested; distributing software changes, assisting customers and field representatives in performing application tests; and managing network connections. Assisting senior applications and system programmers to identify problems with assigned AISs, operating systems, hardware, or file systems that are difficult to pinpoint. Responding to technical problems recognized and reported by the installed user agent and analyzing problems, gathering data, and taking the corrective action. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Applicants may not qualify for this position based on education in lieu of specialized experience.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Kezia Evans
• Phone: 7177704131
• Email: [email protected]