Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: This position is with the US Army Sustainment Command, Logistics Readiness Center at Fort Cavazos, TX.

Duties

Serve as an intermediary customer agent, advocate and educator for soldiers and families during the active claims process. Track claims data points to include claims transferred for adjudication to Military Claims Office (MCO) specific to Army in coordination with the United States Transportation Command (USTRANSCOM) for Defense Personal Property System (DP3). Advise customers on entitlements or procedures related to temporary storage of goods, weight allowances; prohibited items; and shipment of personal property including various methods available. Prepare and process various applications for transportation or storage of a wide range of personal property and privately owned vehicles, including special items, of authorized civilian and military members.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position may require temporary duty (TDY) business travel approximately 20% of the time.
• Incumbent must be able to obtain and maintain appropriate valid state driver's license
• Incumbent may be required to work various hours to include holidays, weekends, or on-call duty.
• Overtime may be required on short notice to include nights, holidays and weekends in support of related mission requirements.
• Incumbent must be able to obtain and maintain a Government vehicle operation certificate, within 30 days of employment.
• A qualified typist (at least 40 wpm with 3 or fewer errors) is required

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian Employees Applying on Time-Limited Assignments In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) reviewing reports of loss or damage to ensure compliance with established regulations; 2) using automated transportation systems to resolve issues; and 3) verifying rates and services billed were rendered in accordance with existing contracts and supporting documentation on file. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceManages and Organizes InformationOral CommunicationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Education

This job does not have an education qualification requirement.

Contacts

• Address GK-W6YRAA US ARMY SUSTAINMENT COMMAND-407TH AFSB DO NOT MAIL Fort Cavazos, TX 76548 US
• Name: Army Applicant Help Desk